Customer Experience Specialist
3 weeks ago
**Customer Experience Specialist**
Remote - San Diego, CA **If this sounds like you, weve got a fantastic position available**.
This is the *perfect* role for someone who wants to spend their time helping people improve their gardens, and thus their lives.
Someone who has multiple years of experience in making a customers interaction memorable in every way.
Someone who wants to go above and beyond to make sure we leave every person we interact with better off than they were before.
**Your core responsibility**
Engage at a human level with our customers, providing expert knowledge on Epic Gardening products, services, and content.
**Heres how it works:**
Youre the expert for customers ready to start or enhance their garden. Youre the person theyll contact with questions about products or gardening advice, and youll help them make the best decision possible.
When things dont go as planned, youll be the person empowered to provide a solution for our customers. Not only will you provide solutions, but youll take these opportunities to create moments for our customers that make even a mistake a positive experience.
Youll be responsible for identifying common product or service issues and creating solutions to fix them at the root, so they dont come up again.
Youll be the person who unearths potential future opportunities to create lasting partnerships with customers.
Youll be in charge of customer interaction on phone calls, emails, troubleshooting, record keeping, etc.
**Whats in it for you:**
**Salary Range:** $50-65k + benefits (see below)
**Location:**
* USA Based
* Remote OK
* Option to work out of San Diego office
Our entire company is focused on education and growth. That includes our team members, too. Here are the benefits we offer on day one for all full-time positions:
**Insurance Benefits**
* Health, dental, and vision for EG Team Members on day 1
* Option to add spouse and dependents
* Health savings accounts
* Short and long term disability, life, and personal accident insurance
**Financial Benefits**
* On-time direct deposit pay
* Immediate access to 401k
* Results-based yearly bonus
* Financial planning services
* Equity options, you will own a piece of Epic Gardening
**Schedule Benefits**
* Unlimited vacation policy, which well actually make sure you use
* Flexible schedule we care about results, not hours
* Work from our future office, your home, or wherever you are in the world (exceptions apply for some roles)
**JOB CODE: 1000002**
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