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Customer Experience Representative Seasonal Full Time

4 months ago

Myrtle Beach, United States Enterprise Mobility Inc Full time
Overview

Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.

The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

We are seeking a responsible, dedicated person to join our team as a Seasonal Full Time Customer Experience Representative. This position is seasonal (lasting no more than 150 days), and pays $17.20 / hour.

This position is located at our Myrtle Beach Airport, SC branch, 1097 Jetport Road, Myrtle Beach, SC 29577.

This full time position will work 5 days a week. Flexible weekdays, weekends are required. The following shift is available: 4:00pm-12:00am

Responsibilities
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents on diving record in the past 3 years.
  • Must be willing to work seasonal position for no longer than 150 days
  • Must have a minimum of 2 years of customer service or sales experience.
  • Must be able to work a flexible full time schedule of up to 40 hours/week.
  • Cannot have held another position, regular or seasonal, with Enterprise Mobility or any of its brands in the past 6 months.