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Full Time Customer Support Representative

2 months ago

Long Beach, United States HRO Inc Full time

Our company has an immediate opening for an in-office full-time Customer Support Representative for our client located in Torrance.

JOB DESCRIPTION:

The position of Customer Support Representative entails being the direct primary customer support contact for customers in a designated territory. Success in this position requires that the Customer Support Representative is able to work independently with little to no supervision to provide immediate availability, professionalism, sales support and follow all compliance standards while working directly with a customer.

The position demands outstanding reliability and follow-through and requires excellent communication skills including interpersonal and active listening skills, efficient problem-solving and troubleshooting skills, the ability to multitask, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

RESPONSIBILITIES:

  • The Customer Support Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.

  • Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Service Rep.

  • Responsiveness: The Customer Support Representative will provide responsive, timely telephone, chat support. The Customer Support Representative shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

QUALIFICATIONS:

  • High School Diploma or GED required; College degree or equivalent experience preferred.
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Excellent oral and written communications skills, particularly in a phone or email context
  • Strong communication skills and basic computer knowledge

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