Front Desk Team Member

12 hours ago


Pagosa Springs, Colorado, United States The Springs Resort Full time
Job Description

We are seeking a motivated and customer-focused Front Desk Agent to join our team at The Springs Resort. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in experience.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment. Previous experience in a front desk or customer service role is preferred, but not required.

Key Responsibilities:

  • Greet and check in guests, ensuring a warm and welcoming arrival experience.
  • Manage guest check-outs and handle billing inquiries efficiently.
  • Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
  • Maintain accurate guest records and manage reservations through the property management system.
  • Address and resolve guest complaints or concerns promptly and professionally.
  • Assist with concierge services, including activity reservations and local recommendations.
  • Ensure the front desk area is clean and organized at all times.
  • Collaborate with housekeeping and maintenance teams to meet guest needs.
  • Handle cash and credit transactions accurately.

Benefits:

  • A competitive salary range of $16-$17 per hour, based on experience.
  • Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental.
  • Free professional theater tickets.
  • $300 Experiential Fund (for full-time employees).
  • $200 housing stipend (for full-time employees).
  • Soaking privileges, bring up to 8 friends or family.
  • Local shopping discounts.
  • Food discounts, 30% on Wednesdays and 20% on other days.
  • Extra income on guest shout outs.
  • Hotel discounts in Texas, where we own and manage hotels in Houston and San Antonio.

Requirements:

  • High school diploma or equivalent required; degree in hospitality management preferred.
  • Previous experience in a front desk or customer service role preferred.
  • Familiarity with property management systems is a plus.

About Us:

The Springs Resort offers a unique opportunity to build long-term careers in a fast-paced environment. We prioritize career growth opportunities, employee benefits, and training development to help our team members succeed.


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