Front Desk Team Member
12 hours ago
We are seeking a motivated and customer-focused Front Desk Agent to join our team at The Springs Resort. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in experience.
The successful candidate will possess excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment. Previous experience in a front desk or customer service role is preferred, but not required.
Key Responsibilities:
- Greet and check in guests, ensuring a warm and welcoming arrival experience.
- Manage guest check-outs and handle billing inquiries efficiently.
- Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
- Maintain accurate guest records and manage reservations through the property management system.
- Address and resolve guest complaints or concerns promptly and professionally.
- Assist with concierge services, including activity reservations and local recommendations.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Handle cash and credit transactions accurately.
Benefits:
- A competitive salary range of $16-$17 per hour, based on experience.
- Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental.
- Free professional theater tickets.
- $300 Experiential Fund (for full-time employees).
- $200 housing stipend (for full-time employees).
- Soaking privileges, bring up to 8 friends or family.
- Local shopping discounts.
- Food discounts, 30% on Wednesdays and 20% on other days.
- Extra income on guest shout outs.
- Hotel discounts in Texas, where we own and manage hotels in Houston and San Antonio.
Requirements:
- High school diploma or equivalent required; degree in hospitality management preferred.
- Previous experience in a front desk or customer service role preferred.
- Familiarity with property management systems is a plus.
About Us:
The Springs Resort offers a unique opportunity to build long-term careers in a fast-paced environment. We prioritize career growth opportunities, employee benefits, and training development to help our team members succeed.
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