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Call Center Retention Executive

2 months ago

Jackson, United States DISH Full time
Company Summary

DISH, and EchoStar Company, is hiring in Roseland Join us for our upcoming Information Session & Interview Workshop on July 9th for our open Retention Representative roles. Youll have the opportunity to connect with our talent professionals to learn about our culture, commitment to professional growth, and a look at what a day in the life of a Retention Agent looks like

Register here
We look forward to meeting you

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISHs products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling

Job Duties and Responsibilities

The Retention Executive position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue. DISH provides the training, development and tools to be successful.

Key Responsibilities

  • Successfully sell DISH and Boost products and services to new and existing customers
  • Assess each customers needs and offer the best value
  • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
  • Effectively manage time, open to learning new methods and looking to advance as a sales contributor
  • Build and maintain customer relationships
  • Document customer information including demographic, billing, etc.
  • Provide excellent customer service, listen to the customer and ensure their satisfaction

Whats In It for You?

Uncapped Commission and No Cold Calling, Ever.

At DISH, our Retention Executives handle 100% inbound calls. We give you the best tools, products and services on the market to fast-track your career. Its all part of how DISH sets you up for success.

Compensation

$20.50/hour base pay plus uncapped commission. Target compensation is $68,000/year, with the potential to earn significantly more based on performance. Top performers make well over six figures annually Youll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.

Youll also receive:

  • Paid training and ongoing development to maximize your career potential
  • Medical, dental and vision insurance benefits
  • Paid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursement
  • Complimentary DISH TV programming at your home, plus deeply discounted Sling TV, Boost Mobile and Boost Infinite plans
  • Rewards and Recognition program offering food days, high-value prizes, elaborate trips and so much more
Skills, Experience and Requirements
  • Excellent verbal, written and interpersonal communication skills
  • High school diploma; college graduates preferred
  • Pre-employment screen, which may include a drug test
  • Must be able to work full-time, on-site in one of our Direct Sales facilities
  • Must have open availability to work provided schedules
  • Have a smartphone or other device with an active network connection

Environment

  • On-site location
  • Desk position
  • Full-time schedule provided post-offer - variable hours which include weekends and holidays
  • Ability to bid on available work schedules based on performance, attendance and quality assurance

Salary Ranges

Compensation: $20.50/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.