Customer Service

4 weeks ago


Blue Springs, United States Joshua Peck & Associates Full time

Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Job Summary The Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. Responsibilities Provides personalized, professional customer service experiences by building trust and developing strong customer relationships Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures Processes change to existing accounts and policies Serves as a liaison on behalf of the customer between the agency and various business partners Schedules appointments with existing or prospective customers for agency employees Qualifications Active insurance license required. Demonstrated customer service experience. Effective communication skills Experienced with PC software applications (Microsoft Office Suites, Internet Explorer) Solid knowledge and understanding of basic mathematical skills· Ability to multi-task customers and daily tasks to meet goals set by agency. This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.



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