Customer Service Agent

2 months ago


Blue Springs, United States Chris Castanza Insurance Agency Full time
Description

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today

Responsibilities

•Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
•Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
•Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
•Verify new customers coverage and present policyholders with proof of insurance paperwork
•Make accurate modifications to consumer policies depending on the information supplied

Qualifications

Join our team if you possess the following qualifications:

•Strong problem-solving skills
•A humble attitude and a desire for personal growth
•Ability to pass a background check
•Obtain an insurance license and excel in selling appointments once licensed
•Position requires a high school diploma or GED equivalent
•A general understanding of insurance policies and schedules is preferred
•Must have knowledge of Microsoft Office and customer relationship management software
•Previous customer service experience required for this position
•Display strong communication skills, active listening skills, and personal skills

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