Customer Service Rep
3 weeks ago
The position is onsite in Irvine, CA.
Theemployee would be responsible for delivering a high level of customer service and first point of contact processing Warranty RGA parts orders for domestic and international regions.
- Investigating exceptions, responding to timely requests, and changing and altering orders per technical support requests.
- Responsible for ensuring superior and consistent levels of customer service to meet company and team objectives which include, but are not limited to: positive customer interaction and order processing.
- Process domestic and international Warranty Parts - RGAs using an SAP computer system.
- Prepares FedEx shipping labels for shipping and return label processing.
- Prepare and upload commercial invoices onto FedEx Ship Manager.
- Update annual pricing via FedEx Ship Manager.
- Typing speed 65 wpm, 10 key by touch; alpha-numeric.
- Excellent data entry and proper handling of keyboard typing
- Excellent organization, communications, and attention to detail skills.
- Excellent customer service, interpersonal, and follow-up skills.
- FedEx Ship Manager and UPS Worldship Software.
- Excellent and strong typing skills with a focus on accuracy.
- High school diploma or general education degree.
- Must have 1-2 years of shipping parcel orders, office experience, and order processing.
- Basic proficiency in MSWord, Excel, and Outlook.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO NoticeVaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy NoticeVaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
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