OluKai Customer Service Representative

4 weeks ago


Irvine, United States OluKai Full time

**OluKai Customer Service Representative**

Customer Service Irvine, California Minimum Experience **Entry-level** Responsibilities include but are not limited to:

* Cultivate an environment of genuine and professional customer connections by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized

* Receive and enter at-once, pre-book, and bulk orders / order maintenance / order adjustments / return authorizations

* Communicate daily with buyers and accounts by phone and email regarding orders, product availability, shipment status, and returns

* Work daily with outside sales reps to ensure our accounts receive superior customer service

* Return all phone calls and respond to all emails promptly

* Proactively anticipate customers needs and provide solutions

* Provide information on product line and demonstrate our commitment to customer service by following up on order requests to ensure superior results

* Gather new account information from sales reps; preparation of new account set-up and assisting in new account approval process

* Proactively reaching out to existing accounts to help them with their need (ie: fill-in orders, catalog requests, answering general questions)

* Run and review daily, weekly and monthly reports

* Filing, organizing, updating customer information, routing guides, shipping instructions and adding notes to system

* Other duties and projects as assigned

Knowledge, Skills and Abilities

* Ability to perform all duties in an accurate, timely and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach to resolving requests

* Must be able to multi-task and work in a fast-paced environment with a sense of urgency

* Exceptional attention to detail

* Team player, enthusiastic positive can-do attitude

* Excellent written and verbal communication skills

* Ability to maintain effective working relationships both internally and externally

Qualifications

* Bachelors degree required

* Ideal candidate has 2+ years of customer service experience

* Full Circle and RepSpark experience a plus

* Proficient in MS Outlook, Word and Excel

Location Irvine, California Minimum Experience Entry-level



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