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Customer Service Rep
2 weeks ago
The position is onsite in Irvine, CA.
The employee would be responsible for delivering a high level of customer service and first point of contact processing Warranty RGA parts orders for domestic and international regions.
- Investigating exceptions, responding to timely requests, and changing and altering orders per technical support requests.
- Responsible for ensuring superior and consistent levels of customer service to meet company and team objectives which include, but are not limited to: positive customer interaction and order processing.
- Process domestic and international Warranty Parts - RGAs using an SAP computer system.
- Prepares FedEx shipping labels for shipping and return label processing.
- Prepare and upload commercial invoices onto FedEx Ship Manager.
- Update annual pricing via FedEx Ship Manager.
- Typing speed 65 wpm, 10 key by touch; alpha-numeric.
- Excellent data entry and proper handling of keyboard typing
- Excellent organization, communications, and attention to detail skills.
- Excellent customer service, interpersonal, and follow-up skills.
- FedEx Ship Manager and UPS Worldship Software.
- Excellent and strong typing skills with a focus on accuracy.
- High school diploma or general education degree.
- Must have 1-2 years of shipping parcel orders, office experience, and order processing.
- Basic proficiency in MSWord, Excel, and Outlook.
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