Customer Service Rep

2 weeks ago


Irvine, United States Vaco Full time
Vaco is seeking an administrative/Customer Service professional to join our clients team in Orange County, CA

The position is onsite in Irvine, CA.

The employee would be responsible for delivering a high level of customer service and first point of contact processing Warranty RGA parts orders for domestic and international regions.
  • Investigating exceptions, responding to timely requests, and changing and altering orders per technical support requests.
  • Responsible for ensuring superior and consistent levels of customer service to meet company and team objectives which include, but are not limited to: positive customer interaction and order processing.
Essential Job Function:
  • Process domestic and international Warranty Parts - RGAs using an SAP computer system.
  • Prepares FedEx shipping labels for shipping and return label processing.
  • Prepare and upload commercial invoices onto FedEx Ship Manager.
  • Update annual pricing via FedEx Ship Manager.
Skills:
  • Typing speed 65 wpm, 10 key by touch; alpha-numeric.
  • Excellent data entry and proper handling of keyboard typing
  • Excellent organization, communications, and attention to detail skills.
  • Excellent customer service, interpersonal, and follow-up skills.
  • FedEx Ship Manager and UPS Worldship Software.
  • Excellent and strong typing skills with a focus on accuracy.
Education/and or Related Experience:
  • High school diploma or general education degree.
  • Must have 1-2 years of shipping parcel orders, office experience, and order processing.
  • Basic proficiency in MSWord, Excel, and Outlook.


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