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Business Operations Manager

4 months ago

Wilmington, United States Aveda Institute Wilmington Full time

Are you a strong leader seeking a position with a Company that provides professional growth opportunities? Do you want to be the reason why students and clients have an amazing experience when visiting your location? Have you received remarks on your ability to stay organized, provide constructive coaching, and flawlessly execute daily operations? Have you referred to the beauty industry as your “home”? Do you enjoy having a great discount on products and services? If so, you may be a perfect fit for NURTUR Aveda’s Business Operations Manager

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda Institutes owns and operates 6 Aveda Institutes throughout the country. We are a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

What You’ll Do:

  • Oversee and manage the daily operations of the Salon and Spa
  • Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures
  • Provide ongoing recognition, support, and motivation for team members and students
  • Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the Code of Conduct, and the dress code
  • Lead the Guest Care team in providing excellent services and maximizing school profit
  • Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policy and procedures
  • Help maintain a cohesive, cooperative work environment through team-building and motivation
  • Interview, hire, and train the Guest Care team in procedure, policy, and school flow
  • Resolve customer complaints and challenges and provide solutions for team disputes
  • Assist in Guest Care initiatives around developing coaching materials to drive sales

Who You Are:

  • Exemplify ambition, resourcefulness, the ability to prioritize and multitask, and professionalism in a fast-paced, dynamic environment
  • Exhibit the ability to identify and achieve goals, execute decisions, and work under strict deadlines
  • Have outstanding interpersonal and communication skills
  • Demonstrate strong leadership skills and experience
  • Passionate about providing unparalleled guest experiences

What You’ll Bring:

  • High school diploma or GED equivalent, Bachelor’s Degree a plus
  • Minimum of 2 years continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff highly preferred
  • Demonstrate aptitude to train new team members
  • Ability to set and achieve goals, implement decisions, and work under strict deadlines
  • Excellent interpersonal, communication, and presentation skills
  • Ability to work a flexible schedule, including evenings and weekends as needed

Equal Opportunity Employer:

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Perks and Benefits

  • Health Insurance
  • 401k Match
  • Dental/Vision/Life/Short-term Disability
  • PTO
  • Employee Discount
  • Professional Development Budget
  • Growth Opportunities

If this is the culture you believe in, this is the place to apply