Full-Time Bi-Lingual Customer Service Center Representative

2 months ago

Sparta, United States ChoiceOne Financial Services Full time

Non-Exempt - Grade Level 2

Equal Employment Opportunity

Corporate Values & Mission

"Provide superior service, quality advice and show our utmost respect to everyone we meet."

General Summary

Provide world class support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals. Take ownership of each customer service situation and work to resolve issues, deepening the customer relationship upon a "First Call Resolution" process.

Reports To: Customer Service Center Assistant Manager

Essential Duties and Responsibilities

  • Provide friendly, helpful service to our English and Spanish speaking customers that promotes financial discipline by:
  • Preparing for daily interactions with a professional mindset and an organized workstation.
  • Maintaining knowledge of the bank's products, services, and processes.
  • Proactively greeting clients with a smile and warm tone.
  • Understanding the client's objectives by asking appropriate questions and listening to the client's responses.
  • Recommending the best solution or guiding the client to the appropriate staff to accomplish the client's needs and strengthen their financial well-being.
  • Processing the transaction accurately and efficiently.
  • Following up with the clients to ensure satisfaction and provide encouragement.
  • Proactively displaying teamwork and respect for other team members.
  • Answer incoming calls quickly and efficiently, escalating issues when appropriate
  • Take ownership of call and respond with a "First Call Resolution" mindset
  • Maintain, cross-sell, and refer all ChoiceOne products
  • Record all client contact, sales, or referrals via Synapsys
  • Attends department meetings as scheduled.
  • Additional responsibilities as assigned.
  • Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
  • Be familiar with and comply with all federal and state banking regulations as applicable
Requirements

Qualifications

To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.

Experience and/or Education
  • High School Diploma or GED
  • Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred
  • Fully Bilingual in English and Spanish languages - both written and verbal skills required
Competencies

Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Reliability - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; able to provide flexibility and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment
  • Ability to work in an office environment which may include many hours of computer and telephone usage.
  • This position is not remote-eligible.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

  • Customer Service Representative

    1 month ago

    Sparta, Michigan, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing an exceptional customer experience.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sale...

  • Customer Service Representative

    4 weeks ago

    Sparta, Michigan, United States ChoiceOne Financial Services Full time

    Job SummaryChoiceOne Financial Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our English and Spanish speaking customers, promoting financial discipline, and resolving customer issues in a timely...

  • Customer Service Representative

    2 weeks ago

    Sparta, Illinois, United States Wal-Mart Stores , Inc. Full time

    About the Role:As a Customer Service Representative at Walmart Stores, Inc., you play a vital part in ensuring our customers have a positive experience when shopping with us.Responsibilities include:Providing exceptional customer service, greeting customers with a smile, and thanking them for their businessOperate a cash register, handle customer...

  • Customer Service Representative

    4 weeks ago

    Sparta, Michigan, United States Toni Threadgill - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Toni Threadgill State Farm, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving...

  • Customer Service Representative

    4 months ago

    Sparta, United States Sam's Club Full time

    Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complaints...

  • Customer Service Representative

    1 month ago

    Sparta, Illinois, United States Sparta Community Hospital Full time

    Job SummaryWe are seeking a highly organized and dedicated individual to join our team as a Customer Service Representative at Sparta Community Hospital.This role is responsible for managing patient information, ensuring compliance, and supporting revenue cycle management.The ideal candidate will have excellent communication skills, a strong attention to...

  • Customer Service Representative

    2 weeks ago

    Sparta, United States Taco Metals Full time

    Customer Service Representative - TACO Metals Location: Sparta, TN Are you passionate about delivering exceptional customer service within the marine industry? Join TACO Metals as a Customer Service Representative and be a key player in providing quality support to our customers in the recreational marine market. Position Summary In this full-time position,...

  • Customer Service Representative

    4 weeks ago

    Sparta, United States Arby's Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide outstanding...

  • Customer Service Representative

    1 month ago

    Sparta, New Jersey, United States SaniSure LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service/Sales Support Representative to join our team at SaniSure LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service experiences while supporting our sales team in a fast-paced environment.Key ResponsibilitiesProvide accurate product...

  • Customer Service Representative

    4 weeks ago

    Sparta, Illinois, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide exceptional customer service, resolve customer issues, and maintain a clean and safe store environment.Additional Responsibilities:Ring up sales on the cash register accurately and efficiently.Operate fuel consoles, lottery machines, and other equipment as needed.Inspect...

  • Customer Service Representative, PT Evenings

    3 weeks ago

    Sparta, United States Circle K Full time

    Circle K - 1205 N Market St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    6 months ago

    Sparta, United States Mr Handyman Full time

    Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment. ...

  • Customer Service Ambassador

    4 weeks ago

    Sparta, Michigan, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have. You'll also be responsible for...

  • Customer Service Associate

    2 weeks ago

    Sparta, United States Qualified Staffing Search Group Full time

    Act as customer service representative, who maintains a positive attitude and communicates with the management team. Must have a positive team spirit. Must be able to work in an efficient manner to meet high volume and time constraints while maintain Customer Service, Associate, Service, Retail, Staffing, Customer

  • Customer Service Associate

    2 weeks ago

    Sparta, United States Qualified Staffing Search Group Full time

    Act as customer service representative, who maintains a positive attitude and communicates with the management team. Must have a positive team spirit. Must be able to work in an efficient manner to meet high volume and time constraints while maintain Customer Service, Associate, Service, Retail, Staffing, Customer

  • Customer Service Associate

    3 weeks ago

    Sparta, United States Qualified Staffing Full time

    Job DescriptionJob DescriptionCustomer Service AssociateDo you love meeting new people every day? Do you have a customer service mindset and love helping people? Do you have previous customer service experience? No nights or Sundays! On-site! Hours: Monday – Friday – 7AM – 3:30pm or 8am-4:30pm Pay: $15/hrJob Description: Act as customer service...

  • Customer Service Ambassador

    1 month ago

    Sparta, Illinois, United States Sparta Community Hospital Full time

    Job OverviewWe are seeking a highly organized and empathetic individual to join our team as a Customer Service Representative.As a key member of our Customer Service Team, you will play a vital role in managing patient information, ensuring compliance, and supporting revenue cycle management.Our ideal candidate will possess excellent communication skills, a...

  • Customer Service Liaison

    4 weeks ago

    Sparta, Michigan, United States Waste Connections Full time

    Customer Service Representative at Waste ConnectionsAs a key member of our team, you will work closely with other departments to resolve customer disputes and concerns. Your excellent communication skills will be essential in interviewing customers, recording interview information, and providing top-notch service via phone and in person. You will also be...

  • Cashier & Front End Services Representative

    1 month ago

    Sparta, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier & Front End Services representative to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...

  • Patient Services Representative I

    2 weeks ago

    Sparta, United States Alleghany Health Full time

    Summary:The Patient Services Representative puts their heart into their work every day. Our representatives lead with empathy and are passionate about showing compassion, ensuring quality work, and providing patients with a stress-free experience while they are registered for healthcare services. Whether it's making patients more comfortable while they wait,...