Bi-Lingual Customer Service Representative

7 days ago


Sparta, Michigan, United States ChoiceOne Financial Services Full time
About the Role:

As a Bi-Lingual Customer Service Representative - Financial Services, you will play a critical role in delivering exceptional customer experiences and promoting financial literacy among our diverse customer base.

Key Accountabilities:

  • Respond to customer inquiries, resolve issues, and provide personalized solutions to meet their financial goals.
  • Develop and maintain relationships with customers, understanding their needs and preferences to deliver tailored advice and support.
  • Collaborate with internal teams to share knowledge, best practices, and innovative solutions to improve customer outcomes.
  • Stay up-to-date with industry trends, regulatory requirements, and product innovations to enhance customer engagement and loyalty.

What We Offer:

  • A dynamic and supportive work environment that encourages growth and development.
  • A comprehensive training program to help you excel in your role and advance your career.
  • A competitive salary range of $50,000 - $65,000 per year, depending on location and experience.
  • A generous benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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