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Customer Service Representative

1 month ago

Sparta, United States TACO Metals Full time
Customer Service Representative - TACO Metals
Location: Sparta, TN
Are you passionate about delivering exceptional customer service within the marine industry? Join TACO Metals as a Customer Service Representative and be a key player in providing quality support to our customers in the recreational marine market.
Position Summary
In this full-time position, you'll be at the heart of our customer interactions-making a direct impact in the recreational marine market. If you enjoy engaging with people, thrive on providing top-notch service, and want to be part of a company that's shaping the future of marine products, this is the role for you
Key Responsibilities
  • Deliver professional, knowledgeable, and prompt responses to customer calls and emails, ensuring each interaction is a positive experience.
  • Manage a dedicated account base of marine industry customers, anticipating needs, resolving issues, and going the extra mile to build strong relationships.
  • Take part in outbound calling efforts, supporting sales and service initiatives that keep TACO at the forefront of the marine world.
  • Work closely with your Customer Service team to exceed service standards and foster a collaborative environment.
  • Assist with order processing, returns, and more, helping streamline operations and delight our customers every step of the way.
  • Contribute fresh ideas for enhancing our service and improving our processes.
Qualifications
  • An Associate's degree in Business or equivalent experience.
  • Previous B2B customer service experience (marine industry experience is a bonus).
  • Strong communication skills, with a proactive approach to solving customer needs.
  • Proficiency in CRM systems and Microsoft Office (Word, PowerPoint, Excel).
  • Detail-oriented, adaptable, and comfortable managing multiple priorities in a dynamic environment.
Physical & Environmental Requirements
  • Frequent interaction with team members and customers through phone, email, and face-to-face communication.
  • Primarily a sedentary role, with occasional walking and standing required.
Why TACO Metals?
At TACO, we're driven by passion, teamwork, and a commitment to innovation. Join a company where you can make waves in the marine industry and work with a team dedicated to creating products that fuel adventure and bring joy on the water.
TACO Metals is an Equal Opportunity Employer-Gender/Minority/Veterans/DisabledLearn More