Customer Service Representative

6 days ago

Berkeley, United States PetVet Care Centers Full time

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service. We are looking for ONE reliable full-time closing CSR working Wednesday - Sunday closing shift (4:00PM - 12:30AM). Compensation: $3/hour shift differential for all weekend/closing shifts. Berkeley Dog and Cat Hospital offers quality Emergency Medicine, General Practice, and Dentistry to residents of Berkeley and beyond. We are a busy veterinary practice looking for a customer-oriented professional with at least a year of Veterinary experience for our front desk. We are currently seeking a compassionate, hardworking, animal loving human to join our team full time. We offer a 4/10, and an exciting, fast-paced work environment with opportunities to learn and grow in the Veterinary field. This can be an excellent opportunity to learn more about veterinary medicine and grow your career. Our Customer Service Representatives support and add value to an efficient organization dedicated to excellence in patient care. You will perform a variety of clerical and customer service work such as answering telephones, making appointments, maintaining electronic medical records, collecting deposits/payments and balancing the cash drawer. Our ideal candidate has: Excellent communication and client service skills Ability to work in a team-oriented environment Ability to take direction Ability to handle money accurately and honestly Be well groomed and organized Be friendly, outgoing, and people-oriented Must have sound decision-making skills and be able to multi-task while working in an environment of stress Essential Duties: Offers clients a warm and friendly greeting in person or on the phone Provide top-notch customer service Maintain a professional appearance (clothes and attitude) Identify and work compassionately with clients in various emotional states Responds to inquiries about the range of services the practice provides and the species we treat; refers to appropriate department/staff member as needed Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies appropriately Assists owners when picking up medications or special dietary products; answers questions Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports Receives and distributes incoming mail; processes and stamps outgoing mail Performs cashiering duties; processes refunds, returns and credits as needed Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications May assist with retail sales Responds to client emails Processes faxes Shows up for work regularly; full-time presence at work is essential for every shift Obtain previous records from other facilities Able to learn basic veterinary medicine terminology Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients Have a strong sense of excellent customer service and be able to provide that to clients during high-stress situations Be able to multi-task efficiently Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately May take medication refill requests and messages for doctors Able to use Windows-based computer systems, word processing, email, web search and other skills needed to effectively use software. Able to reconcile the drawer and complete end-of-day duties at the close of the day Performs other duties as assigned In addition to a rewarding career opportunity and paid time off, Berkeley Dog and Cat Hospital offers employee health, dental and vision options; 401(k) along with insurance and disability coverage options. Please include a cover letter letting us know why you would like to work in the Veterinary field Job Type: Full-time Salary: $20.00 - $26.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: 5x8 8 hour shift Evening shift Monday to Friday Night shift Weekends as needed Work setting: In-person Experience: Veterinary experience: 1 year (Preferred) Customer service: 2 years (Required) Shift availability: Night Shift (Required) Work Location: In person Pay Range: $20—$26 USD PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. #J-18808-Ljbffr

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