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Customer Service Representative

1 month ago

Berkeley, United States Valor Compounding Pharmacy, Inc. Full time

**Customer Service Representative**

at Valor Compounding Pharmacy Berkeley, California, United States To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: **Trust, Quality, Curiosity, Accountability, Communication and Critical Thinking**. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 minute weekly check-ins reviewed by their manager and quarterly 360-performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our website.

This position is responsible and accountable for accurate data entry of incoming prescriptions and reports to the Patient Services Representative Supervisor. This position is full-time.

**Responsibilities include but are not limited to:**

* Deliver excellent customer service to all patients, doctors, and internal colleagues

* Demonstrate phone skills and etiquette when answering calls, placing callers on hold, transferring calls, taking messages, or other

* Type and process prescriptions either from continuation from e-prescribe or from fax intake forms

* Monitor patient profile intake for completeness

* Fulfill prescriptions while working with a large team to print, pull, and perform accuracy checks

* Assist and work with a large team including pharmacists, data entry, compounding technicians and shipping personnel to fulfill orders efficiently

* Tech savvy - we are a growing company and always introducing new technology

* Exercises discretion and confidentiality with all patient information

* Follows proper Pharmacy and general safety and security procedures and processes

* Notify the pharmacist when agents from any regulatory agency or law officers contact/visit the Pharmacy

* Understands and complies with Best Practice Standards and Policies and Procedures of Valor Compounding Pharmacy

* Fulfill other technician duties as assigned by supervising Pharmacist or Leads

* Assist in any duties necessary to ensure the functionality of the business

**The ideal candidate would meet the following requirements:**

* Preferred Licensed Pharmacy Technician with good standing with the Board of Pharmacy

* Minimum of High School Diploma / G.E.D.

* Experience with Pharmacy software

* At least 1 year retail and/or pharmacy experience or healthcare experience

* Minimum ability to type 60 wpm

* Pass drug screen test, background check, pre-employment verification process

* Read, understand and be compliant with HIPAA

* Great leadership, customer service, and teamwork skills

* Able to communicate effectively, both verbal and written, in the English language

* Good attention to detail

* Ability to problem solve effectively

* Ability to follow policies and procedures, basic math skills

* Motivated self-starter with great attitude, flexibility, and entrepreneurial spirit

* Able to work under pressure to prioritize and manage workload, manage simultaneous tasks and meet deadlines within a fast paced and changing environment

* Proficient in CA pharmacy law pertaining to Pharmacy Technicians

* Working Conditions: Standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs.

**Why Work At Valor:**

* You want a career in pharmacy or compounding

* You want to help patients and physicians learn about alternative medications

* You are looking for opportunities for growth and promotions

* You love learning new skills and are open to feedback to improve your work product

* You believe in and can demonstrate our core values

* You value having a 15-minute weekly check-in reviewed by your manager and quarterly 360-performance reviews to ensure clarity of job expectations and growth

* You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA

* Full-time employees are eligible for company benefits including medical, dental, vision, wellness benefits and much more. 401k retirement plan plus company safe harbor match program

**COVID-19 considerations:**

Our pharmacy is closed-door at this time during COVID-19 and all visitors must be buzzed-in, sign a visitor log, answer COVID-19 health questions, and have their temperature taken. Masks, plexiglass guards, and garbing are all standard.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our .

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Valor Compounding Pharmacy are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be