Virtual Clinical Services Associate

3 weeks ago

Owings Mills, United States United Urology Group Full time
Job Details

Job Location
Maryland Corporate - Owings Mills, MD

Remote Type
Fully Remote

Position Type
Full Time

Education Level
High School

Salary Range
$18.00 - $21.00

Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

  • We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff
  • We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
  • We offer competitive salaries and a great work/life balance: enjoy your weekends
  • UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more
United Urology Group is regarded as the leading urology network in the country. Our Affiliates include Chesapeake Urology, Arizona Urology-Phoenix & Scottsdale, Arizona Urology-Tucson, Colorado Urology, and Tennessee Urology.

Position Summary:

The Virtual Clinical Services Associate is a full-time, fully remote position responsible for supporting virtual patient care activities and promoting patient-focused care while displaying a positive and professional first impression of the practice and showing the patients a "we care" attitude.

Primary Duties & Responsibilities:
  • Telehealth Processing includes but is not limited to, scheduling telehealth services, calling canceled/no-show patients to reschedule, obtaining patient demographics, triaging clinic calls, and accurately responding to patient questions and inquiries.
  • Provides primary facilitation and coordination of care for telemedicine services.
  • Coordinate, obtain, manage, and track referrals and referral requests.
  • Ensure that supporting patient documents, results, and reports are attached to referral requests as appropriate.
  • Collaborate on implementing planned telehealth and remote patient monitoring programs and ASC schedule fulfillment monitoring, and may collaborate with leadership to coordinate training and participate in the development and execution of telehealth best practices.
  • Centralized Fax processing, scanning, and indexing of all pertinent information into patient charts.
  • May occasionally assist with Ad Hoc processing of Bump/Wait/Recall in times of need, remote scanning assistance, patient outreach initiatives, and assistance covering COPS queue (where applicable).
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

Qualifications:
  • Minimum High School Diploma or GED required.
  • One to two (1-2) years of clinical experience.
  • Minimum of two (2) years of experience in data entry and customer service, preferably in a medical setting.
  • Prior MA, virtual care, or prior patient assistance center experience is preferred.
  • Experience working remotely is preferred.
Knowledge, Competencies & Skills:
  • Excellent customer service skills.
  • Self-motivated and able to work independently with minimal supervision.
  • Proficient knowledge of insurance and medical terminology, ICD, and CPT Codes.
  • Computer proficiency and prior experience with EMR.
  • Attention to detail and willingness to listen and learn.
  • Strong communication skills, both verbal & written.
  • Comfortable working in a fast-paced environment.
  • Very comfortable asking probing questions to patients.
  • Must demonstrate a caring, supportive, compassionate, and patient attitude.
  • Maintain HIPAA compliance.
  • Multitasking and proactive problem-solving.
  • Ability to type a minimum of 40 words per minute.
Tech Requirements for the Job:
  • High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
  • Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
  • Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
  • Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.
Direct Reports:
  • N/A.
Travel:
  • This position doesn't require any travel.
Physical Requirements for the Job:
  • Regularly required to sit and stand for extended periods.
  • Involves standing, sitting, walking, bending, stooping, and twisting.
  • Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
  • Occasionally lifts and carries items weighing up to 25 lbs.


Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and skill level.

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