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Care Coordinator Float

2 months ago

Schaumburg, United States Advent Full time

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. Were not what you typically find in healthcare. Were proud to be a team that does things differently, with a focus on finding solutions for our patients. We know were not for everyone and dont claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

Position Summary

Our Care Coordinator plays a pivotal role at ADVENT guiding patients through the Patient Journey by using a consultative approach. They use an entrepreneurial mindset to identify ways that help ADVENTs patients navigate the clinical process coupled with the financial requirements to ensure a smooth treatment process. At each stage of the sales cycle the Care Coordinator communicates to the patient the importance of the set treatment plan in partnership with the MD and reviews financial costs. They will introduce deposits and financial options while working to help each patient reach their goal of living better.

Act as direct contact for patients through their recommended procedures
Overcome barriers or hesitations, to move Patients forward in their Journey
Manage cancellation and no-show, giving personalized attempts for reschedule
Prep all Sinus CT Scan Patient appointments with financial quotes and insurance benefit information for easy scheduling and forward progress of Patient Journey for procedure
Facilitate patient communication for their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions
Collaborate across departments including clinical and reimbursement to ensure overall success with a high focus on our complete Patient Journey. This may include assisting other functions within operations when needed and participating in tactical or company meetings.
Support the overall vision of the organization and perform other related duties as requested by leadership.
Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations. This may include virtual and/or traveling support in other market clinics or markets. Potential need to periodically work in clinics outside home market
Provide patient education, coordination, and scheduling for sinus procedures
Function as primary liaison between patients, staff, and physicians
Cross train as a Medical Assistant and Patient Services Representative

Skills and Qualifications

Best in Class Client/Customer Engagement experience in a sales driven environment
Experience with treatment outcomes inside sales required
Ability to manage cost conversations with patients
Experience with insurance and out-of-pocket patient responsibility preferred
High comfort level with medical terminology and comfortable with collaboration with MDs.
Excellent organizational and interpersonal communication skills, and organizational agility
Ability to travel between Schaumburg, Vernon Hills, and Northbrook clinics

Why you should choose ADVENT:

16+ days of PTO (prorated your first year) & holiday pay
Stellar health, dental, and vision insurance options with a generous employer paid HRA account
401k Contribution & Life Insurance
Rewarding work with standard business hours (no late nights or long weekends)
Culture that embraces being kind, is solutions minded and encourages you to ask questions

Schedule:

Monday-Friday: 8am-4:30pm

ADVENT Careers Website

by Jobble