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Customer Service Representative

2 months ago

Greenville, United States Transcom Limited Full time
Job Description and Requirements

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU

  • $17.50 per hour, starting pay rate

  • Monthly performance-based incentives, potential

  • Onsite in our Greenville, SC office with the opportunity to move to a hybrid schedule based on business need

  • Position as a Transcom employee (not an independent contractor)

  • Paid Vacation

  • Health Benefits for you and your family

  • 401(k) Investment options with employer match opportunities

  • Employee Assistance Program

  • Ability to develop your skills and grow your career

  • An opportunity to work for a company passionate about people

  • Career advancement

Join our Transcom Family as a Customer Service Agent at our Greenville, SC location

In this full-time employee role, you'll support our client's customers with answering questions about diabetic medical device products and services, in addition to troubleshooting issues that customers may have with the devices.

What we are looking for:

We've got an exciting career opportunity for you, if you can:

  • Provide patience and empathy to callers that need support with time sensitive questions and assistance

  • Effortlessly engage with callers, actively listen, analyze their need, and provide superior service

  • Comfortably navigate multiple applications to research solutions

  • Multitask in systems while patiently providing step-by-step instructions

  • Calmly provide conflict resolution and navigate frustrated customer situations

  • Work independently with discipline and motivation to succeed in a call center environment

  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

  • Work at a desk, wearing a wired headset, while talking to customers in a high-volume and fast-paced environment

Requirements

  • At least 18 years or older

  • High School Diploma, or equivalent

  • Able to successfully pass a criminal background check

  • Reasonable driving distance of the Greenville, SC area

  • Able to work a full-time work week of 32-40 hours, with overtime opportunities, as needed

  • Able to maintain 100% strict adherence to the assigned schedule

  • Able to work a variety of shifts, including: evenings, weekends, and holidays

  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule

  • Strong computer knowledge, including ability to accurately type at least 30 wpm

  • Excellent English written and verbal communication skills

  • Courteous and friendly with a high level of professionalism

  • Willingness to follow procedures and adhere to policies

  • Able to multitask applications while talking to customers on the phone

  • Able to thrive in a fast-paced work environment

  • Able to actively listen to customer needs and demonstrate empathy

  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.

  • Previous call center experience preferred

Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

What Life at Transcom is like

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you