Customer Service Representative

3 weeks ago


Greenville, United States Prodigy Cabinetry Full time

We are currently looking to add a Customer Service Representative to our team. The customer service representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities Manage large amounts of incoming calls Price jobs for customers when they require assistance Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Qualifications At least 2+ years experience within the cabinetry industry. Proven customer support experience or experience as a Customer Service Representative Ability to do take-offs from customer documents and price jobs Strong phone contact handling skills and active listening Familiarity with Customer Service systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr



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