Customer Service Representative

1 month ago

Greenville, United States Span-America Medical Systems Inc Full time
Job DescriptionJob Description

1. Job Title

CUSTOMER SERVICE REPRESENTATIVE

2. Department

MEDICAL SALES

3. Reports to

CUSTOMER SERVICE MANAGER

4. FLSA Status

NON-EXEMPT

5. Job Summary

Provide best-in-class customer satisfaction and develop customer loyalty by timely processing and tracking of orders, responding to customer needs and complaints, and providing sales materials and information as requested.

6. Essential Duties and Functions

  • Assure customer satisfaction by providing courteous, helpful, and efficient service.
  • Enter and process orders, following orders to ensure timely shipment. Import EDI transactions and clear related errors.
  • Coordinate with shipping and manufacturing for product/order status and share status with sales representatives and customers as needed.
  • Analyze reports, track product usage, and provide cross-referencing.
  • Receive and respond to customer complaints.
  • Process customer credits and manual invoices.
  • Send samples and sales literature to manufacturing representatives and customers.
  • Input sales trace and rebate reports to facilitate the processing of commissions for sales representatives.
  • Load and track GPO memberships. Create and print reports when necessary.
  • Maintain necessary files, including rebate pricing data.
  • Type correspondence as requested.
  • Support Quality Policy, Quality System, and follow established procedures. Propose changes to existing procedures through the Customer Service Lead, understanding that changes cannot be implemented prior to formal approval in the Quality System.
  • Follow safety rules to protect yourself, co-workers, equipment, and facilities. Report unsafe practices and conditions.
  • Maintain a neat and orderly work area.
  • Perform other duties as assigned by management.

7. Supervisory Responsibilities

  • This position does not have supervisory responsibilities.

8. Competencies

  • Critical thinking skills.
  • Attention to detail.
  • Problem solving.
  • Conflict Management
  • Ability to effectively communicate with all levels of management.
  • Ability to maintain confidentiality

9. Behaviors

Savaria’s mission is to provide products to improve mobility and access in daily life, so it’s important that all associates embrace this and ensure that they keep our customers at the heart of everything they do, acting in the spirit of our Savaria values all the time:

  • Safety – We are committed to protecting the health and well-being of customers, the public, and our people.
  • Quality – We aspire to deliver quality products and services that are right the first time.
  • Customer passion – What we do makes a difference, and we work with passion to do the best for our customers.
  • Collaboration – We encourage collaboration to generate ideas and innovation and value clear and open communication to create strong teamwork.

Expertise – Our knowledge and experience have made us industry leaders, and we actively support continuous learning for future growth

10. Language Skills

N/A

11. Education, Experience & Training

  • High school diploma or GED required; college work preferred.
  • Minimum of 3 years related experience required.

COMPUTER SKILLS:

  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.

12. Work Environment/Physical Demands

  • This position works in an environment with moderate noise levels.
  • Individuals may sit or stand as needed. Position may require walking and/or climbing stairs periodically throughout the day, reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. This may include lifting up to 50 pounds, frequent lifting and carrying objects weighing 25 pounds, standing for extended periods of time, occasional bending, climbing, crouching, kneeling, overhead lifting, pushing/pulling, reaching, squatting, and twisting. Proper lifting techniques are required.
  • This position requires exposure to the manufacturing areas and requires the use of personal protective equipment such as safety glasses with side shields and fully enclosed shoes (no open toe or heel) are required.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

13. Affirmative action/EEO Statement

Span America, a division of Savaria, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran or characteristic protected by applicable law.

  • Customer Service Representative

    3 weeks ago

    Greenville, United States Blue Ridge Heating & Air Full time

    We are seeking a friendly and professional Customer Service Representative to join our team at Blue Ridge Heating and Air Services in Greenville, SC. The Customer Service Representative will be responsible for receiving customer phone calls, emails, and webchats, scheduling maintenance and service calls, and assisting with general office needs such as...

  • Customer Service Representative

    3 months ago

    Greenville, United States TBC Full time

    **Customer Service Representative** **Location:** Greenville, SC, US, 29607 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting...

  • Customer Service Representative

    3 weeks ago

    Greenville, United States Prodigy Cabinetry Full time

    We are currently looking to add a Customer Service Representative to our team. The customer service representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities Manage large amounts of incoming calls Price jobs for...

  • Customer Service Representative

    2 months ago

    Greenville, United States Solvay Full time

    . Key Name Description Key Name Description Key Name Description - - Customer Service Representative Job ID 12933 **Customer Service Representative** Regular USA, Texas, Greenville, Texas Job Overview and Responsibilities The Customer Service Representative (CSR) forms part of the Customer Services Team, and sites in one of the Customer Service Hubs, at...

  • Customer Service Representative

    1 day ago

    Greenville, North Carolina, United States Domino's Franchise Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and ensuring that every customer interaction is a positive one.Key...

  • Customer Service Representative

    2 weeks ago

    Greenville, South Carolina, United States Greenville Federal Credit Union Full time

    Job OverviewPosition: Full-Time Customer Service RepresentativeBecome a vital member of our team at Greenville Federal Credit Union as a full-time Customer Service Representative, where you will play a key role in delivering outstanding service to our esteemed members. This position allows you to connect with our community, foster relationships, and make a...

  • Customer Service Representative

    1 week ago

    Greenville, United States FMP - Greenville Full time $14 - $19

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesEmployee discountsPaid time offSigning bonusJob SummaryLocally owned furniture store is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You...

  • Customer Service Representative

    6 days ago

    Greenville, United States FMP - Greenville Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesEmployee discountsPaid time offSigning bonusJob SummaryLocally owned furniture store is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You...

  • Customer Service Representative

    3 months ago

    Greenville, United States PIP, Inc. Full time

    Career Posting | Sep 19, 2021 **Customer Service Representative** Service customers at the front counter, over the telephone, the fax and the Internet. Help the customer by identifying the services and products that best meet their needs while maintaining profitability for the company. Ensure that all of their requirements are met. Represent the company by...

  • Customer Service Representative

    3 months ago

    Greenville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionClient Care Specialist / Healthcare Scheduler & Front Desk ManagerIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Greenville, SC, that is a perfect fit for you!As the first and...

  • Customer Service Representative

    3 days ago

    Greenville, North Carolina, United States Charter Senior Living Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Charter Senior Living. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for delivering a great experience.Key...

  • Sr Customer Service Representative

    2 months ago

    Greenville, United States WestRock Full time

    As a Customer Service Representative (CSR), you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR, you will receive and process routine customer orders, inquiries, and/or c Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    3 weeks ago

    Greenville, United States Marvel Refrigeration Full time

    Description CUSTOMER SERVICE REPRESENTATIVE - Temp to Hire role FLSA CLASS: Hourly Non-Exempt REPORTS TO: Customer Service Manager BASIC FUNCTION: To process and support customer needs and fulfillment and support existing sales channels. Join a team focused on meeting production goals through good attendance, positive attitudes, and hard work. We are looking...

  • Lead Customer Service Representative

    2 weeks ago

    Greenville, United States Babylon Enterprises Full time $42,000 - $54,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED LEAD CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as a Lead Customer Service Representative. We are looking for candidates who not only bring excitement...

  • Customer Service Representative

    3 weeks ago

    Greenville, United States U-Haul Full time

    Location: 24 Roper Mountain Rd, Greenville, South Carolina 29607 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Lead Customer Service Representative

    2 weeks ago

    Greenville, United States Babylon Enterprises Full time $42,000 - $54,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED LEAD CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as a Lead Customer Service Representative. We are looking for candidates who not only bring excitement...

  • Lead Customer Service Representative

    4 weeks ago

    Greenville, United States Babylon Enterprises Full time

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED LEAD CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as a Lead Customer Service Representative. We are looking for candidates who not only bring excitement...

  • Customer Service Representative

    3 months ago

    Greenville, United States U-Haul Full time

    Location: 24 Roper Mountain Rd, Greenville, South Carolina 29607 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    3 weeks ago

    Greenville, United States HomeTeam Pest Defense Full time

    Overview At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training you need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next...

  • Sr Customer Service Representative

    3 weeks ago

    Greenville, United States Motion LLC Full time

    SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with...