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IT End User Services Technician

4 months ago

Little Falls, United States CommonSpirit Health Full time

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:
Medical/Dental/Vision, FSA, Dependent Care Spending Account, Life Insurance, Short and Long-term Disability, 401k match, Paid Time Off, Wellness Program, Tuition Reimbursement, Accidental Insurance, Critical Illness Insurance, Identity Theft Protection, Employee Assistance Program, and more

Responsibilities:
Job Summary / Purpose

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

Essential Key Job Responsibilities
  • Performs troubleshooting for moderate to high complexity hardware, software and system problems. Acts as subject matter expert for at least one device type.
  • Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary.
  • Identifies potential issues that could adversely impact end-user experience and takes corrective action.
  • Participates in on-call rotation and provides on-call support.
  • Day to day interactions with user community and works collaboratively with Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management.


Qualifications:

Required Qualifications and Skills

  • Associates degree or technical institute degree/certificate preferred.
  • 2-4 years of experience in the service industry.
  • Solid customer service skills required.
  • Strong knowledge of Windows operating system environment, network printing systems and Microsoft Office modules.
  • Healthcare experience preferred.
  • Google Suite experience preferred.

Compensation is determined by a combination of direct related experience and the internal equity of the organization.