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Field Technician

2 months ago

Little Rock, United States DataStaff, Inc. Full time

DataStaff is seeking a Field Technician for a long-term contract opportunity with one of our direct clients located in Little Rock, AR.


*This position is onsite

*Local (day) travel required


Responsibilities:

  • Provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
  • Provide end users with, desktop, laptop, tablet, and peripheral device support.
  • Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems.
  • Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information.
  • Consults with management to ensure agreement on system principles. Determines computer software or hardware needed to set up or alter system.
  • Meet with customers to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
  • Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, etc.
  • Provide expert level escalation and technical leadership
  • Support and maintain all customers software and systems, including servers, workstations and software.
  • Provide support for Microsoft operating systems (i.e. Office 365 and Google Apps for Government)
  • User, group, and computer creation and management within a Microsoft Active Directory environment
  • Performs systems maintenance activities through error reports, user modification requests and system problems.
  • Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)
  • Learn and Support MAC
  • Will be the “eyes and ears” in the field, must have exceptional customer service skill and be willing to take “ownership” of the business assigned to them.


Required Skills:

  • 3 Years - Field Technician Support
  • 3 Years - Desktop & laptop support
  • 3 Years - Handheld devise support
  • 3 Years - Networking
  • 3 Years - Software support
  • 3 Years - Peripheral support
  • 3 Years - Telephone support
  • 3 Years - CAT5 installation
  • Valid Drivers License & Automobile Insurance
  • Reliable automobile for daily work travel


Desired Skill:

  • CompTIA Certification


This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.