Patient Access Representative I Diabetes Center

3 months ago

Cleveland, United States University Hospitals Full time
A Brief Overview
Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly. In this highly visible role PAR's support departmental teams and interact with patients, families, and health care providers.

What You Will Do
  • Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
  • Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
  • Prepares standard patient materials including forms, labels, brochures, surveys, etc.
  • Maintains confidential health records, processes physician orders, and schedules patients.
  • Identifies and communicates need for interpreter services.
  • Provides patient education regarding third party coverage and liabilities.
  • Communicates possible payment options and personally connects patients to financial counselor if needed. Collects, posts, and balances co-pays, deductibles and other patient payments.
  • Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows.
  • Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
  • Recruits and trains patients to access My UH Care Personal Health Record.
  • Ensures achievement of productivity and quality standards.
  • Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department.
Additional Responsibilities
  • Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
  • Actively participates in UH emergency preparedness.
  • Maintains a clean and organized work area.
  • Will be cross-trained to perform other duties as assigned.
  • May be scheduled to work at off-sites.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:
Education Qualifications
  • High School Equivalent / GED (Required) and
  • Associate's Degree or progress towards degree (Preferred) and
  • Medical Terminology (Preferred)
Experience Qualifications
  • 1+ years experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers (Required)
Skills and Abilities
  • Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) (Required proficiency)
  • Excellent keyboarding/data entry skills (Required proficiency)
  • Detail-oriented and organized, with good analytical and problem solving ability (Required proficiency)
  • Notable client service, communication and relationship building skills (Required proficiency)
  • Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
  • Strong written and verbal communication skills and excellent spelling (Required proficiency)
  • Professional demeanor (Required proficiency)
Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely (20 lbs)
  • Carrying - Rarely (20 lbs)
  • Pushing - Rarely (20 lbs)
  • Pulling - Rarely (20 lbs)
  • Climbing - Rarely (20 lbs)
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

  • Patient Access Representative

    8 months ago

    Cleveland, United States The Cleveland Clinic Full time

    Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Patient Access, Representative, Patient, Healthcare

  • Patient Access Representative

    2 months ago

    Cleveland, United States Cleveland Clinic Full time

    A caregiver in this position works evenings, from 3:30p"9:30pm. Join Cleveland Clinic's Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn...

  • Patient Access Representative

    1 month ago

    Cleveland, United States Cleveland Clinic Full time

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...

  • Patient Access Representative

    3 weeks ago

    Cleveland, United States The Cleveland Clinic Full time

    Job Details. Patient Access Representative Emergency Department Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is rec Patient Access, Representative, Patient, Emergency, Department, Caregiver

  • Patient Access Specialist I

    1 month ago

    Cleveland, United States University Hospitals Full time

    UH Cleveland Medial Center Monday through Friday full-time day shift A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks...

  • Patient Access Representative

    3 months ago

    Cleveland, United States Cleveland Clinic Full time

    Patient Access Representative - Emergency DepartmentJoin Cleveland Clinic's Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of...

  • Patient Access Representative II

    2 months ago

    Cleveland, United States Cleveland Clinic Full time

    Patient Access Representative II - RadiologyJoin Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best...

  • Medicaid Eligibility Representative

    3 weeks ago

    Cleveland, Ohio, United States Revenue Group Full time

    About Hospital Referral ServicesHospital Referral Services (HRS) is a team of experts dedicated to helping patients navigate the complex healthcare system. We believe that everyone deserves access to quality care, regardless of their financial situation.As an Onsite Medicaid Eligibility Representative, you will play a critical role in ensuring that our...

  • Patient Access Specialist I

    2 months ago

    Cleveland, United States University Hospitals Full time

    UH Parma Medical Center - Patient Registration Part-time - variable hours Monday through Friday, rotating weekends and holidays A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of...

  • Diabetes and Metabolic Specialist

    3 weeks ago

    Cleveland, Ohio, United States Cleveland Clinic Foundation Full time

    Cleveland Clinic Foundation's Endocrinology & Metabolism Institute is seeking a highly skilled Diabetologist to join its multidisciplinary team in the greater Cleveland area. As an active ambulatory clinical practitioner, you will play a crucial role in enhancing and growing endocrine services.Our unique collaboration between the Department of Endocrinology,...

  • Diabetes Specialist Physician

    3 weeks ago

    Cleveland, Ohio, United States Cleveland Clinic Foundation Full time

    Endocrinologist Position at Cleveland Clinic FoundationCleveland Clinic Foundations Endocrinology & Metabolism Institute is recruiting for full-time Endocrinologists to enhance and grow its endocrine services in the greater Cleveland area. Primary responsibilities include an active ambulatory clinical practice, providing expert care to patients with various...

  • Patient Access Specialist I

    3 days ago

    Cleveland, United States University Hospitals Full time

    Emergency Department Patient Registration Multiple openings at UH Cleveland Medical Center & east and west side locations Full-time, part-time & weekend only opportunities available A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and...

  • Member Contact Center Representative

    3 weeks ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Part-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Member Contact Center Representative

    3 weeks ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • Member Contact Center Representative

    2 weeks ago

    Cleveland, United States Firefighters Community Credit Union Full time

    Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...

  • HR Service Center Representative I

    3 weeks ago

    Cleveland, United States Cleveland Clinic Full time

    HR Service Center Representative IJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and...

  • Patient Advocate

    3 days ago

    Cleveland, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located on-site at a hospital in Cleveland, OH. The Full Time schedule for this role will be Monday-Friday; 8am-4:30pm. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover...

  • Patient Care Coordinator

    7 days ago

    Cleveland, Ohio, United States Southwest General Health Center Full time

    Job SummarySouthwest General Health Center is seeking a highly skilled Patient Care Coordinator to join our healthcare team. This dynamic role requires strong communication and organizational skills, as well as a passion for delivering high-quality patient care.Key Responsibilities* Coordinate patient care activities, including scheduling appointments and...

  • Call Center Representative

    4 weeks ago

    Cleveland, United States Randstad North America, Inc. Full time

    Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? We are currently seeking candidates who are passionate about helping our business and enjoy working in a fast paced environmen Call Center, Representative, Customer Service, High School, Retail, Staffing

  • Healthcare Access Coordinator

    2 days ago

    Cleveland, Ohio, United States Care Alliance Health Center Full time

    About the JobWe are seeking a skilled Healthcare Access Coordinator to join our team at Care Alliance Health Center. This role plays a critical part in providing exceptional patient experiences.Key ResponsibilitiesFronline Patient Contact: Provide professional, courteous interactions with patients, addressing their inquiries and requests in a timely...