HR Service Center Representative I

1 week ago

Cleveland, United States Cleveland Clinic Full time

HR Service Center Representative IJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Our vision is to be the best place to receive care and the best place to work in healthcare. To this end, we strive to create exceptional work experiences for our caregivers, in which they feel safe, valued, supported and empowered to voice ideas and concerns.A caregiver in this position works 8:30AM - 5:00PM. A caregiver who excels in this role will:Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to broad HR based processes and systems.Maintain customer contact until request is resolved, including informing customer of status and resolution.Provide accurate, consistent, and timely responses to HR process, system and policy requests considered routine requests and require limited research.Perform basic administration processing and approval of transactions, data input and verification of required documentation.Utilize knowledge base tool to provide consistent answers to customers.Educate caregivers on company practices and tools (e.g., HR Portal, ESS, MSS) to encourage caregivers to resolve questions on their own.Refer complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required.Provide document support by managing incoming and outgoing forms, information, as necessary.Identify and resolve the caregiver issues and anticipate future needs by explaining/suggesting/providing additional information that the customer needs to know to successfully perform their duties.Minimum qualifications for the ideal future caregiver include:High school diploma or GED.Two years of customer service experience.Preferred qualifications for the ideal future caregiver include:Bachelor's or master's degree. This may substitute the required experience. Applicable human resources service delivery experience, including HR administration, benefits administration, or other related discipline.Project management or account management experience.Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: Physical Requirements:Ability to perform work in a stationary position for extended periods.Ability to travel throughout the hospital system.For some roles, ability to travel to other locations, including international travel.Ability to operate a computer, audio visual and other office equipment.Ability to communicate and exchange accurate information, including the ability to deliver any applicable training in person and some locations, ability to move up to 25 lbs.Personal Protective Equipment:Follows Standard Precautions using personal protective equipment.Pay RangeMinimum hourly: $16.47Maximum hourly: $23.61The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

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