Robotics Specialist

2 weeks ago

Rochester Hills, United States Insight Global Full time

A leading supplier of automation for manufacturing is looking for a Robotics Technical Support Specialist to play an integral role by providing frontline technical support to internal and external customers within a technical customer service hotline group

Job Details:

Position: Robotics Technical Specialist

Location: Rochester Hills-MI

8 hour shifts

Must Haves:

-5-7 years minimum experience with troubleshooting, repairing, and maintaining Robots and controllers

Responsibilities:

This position will focus on maintaining a Service First mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of robots, controllers, and related systems/equipment, as well as on-site project coordination.

Day to Day:

-Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers.

-Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log,

-Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries.

-Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers or utilized during onsite project coordination.

*Will receive a training prior to starting*

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