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Floating Assistant Branch Manager

3 months ago

Medford, United States Suffolk Credit Union Full time

Join our Member Services team as a Floating Assistant Branch Manager and start empowering your possible

As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees

Primary responsibilities include but not limited to providing coverage for branch management or supervisory staff in absentia by overseeing day-to-day branch operations on an interim basis and as directed, supervise and coach branch employees while improving member service satisfaction. Manages floating branch staff for their specific region.

This is a floating position, which requires travel throughout the branch network throughout Suffolk County.

Responsibilities:

  • Assists with overseeing of all branch employees in the branches and manages floating branch staff through effective organizing, scheduling, coaching, counseling, appraising, and hiring and/or terminating, in cooperation with the People Operations department, the Branch Manager, Regional Director and Assistant Vice President, of Retail Member Experience
  • Assists in managing the scheduling, time cards and training for all branch staff assigned and floating staff team.
  • Assist with monitoring branch performance and ensures that goals are met by all staff
  • Assists branch employees with escalated problem resolution and services members
  • Assist and manage daily maintenance on all ITM's and Cash Recyclers in branch.
  • Approves membership applications for new members and opens accounts for new and current members
  • Accepts and approves loan applications and ensures proper information and paperwork is collected
  • Approves cash orders, wire transfers, removal of check and deposit holds, and fee reversals
  • Assists members with obtaining debit cards and resolves issues with debit cards
  • Processes wire transfers and collects necessary documentation
  • Assists with collection issues and works with Collections department and member to establish solution
  • Ensures that branch appearance fits credit union standards and all signage and marketing materials are correctly placed when covering any branch
  • Assists branch management with performing weekly and monthly teller audits and ensures branch compliance
  • Work with Retail Operations Officer on process improvements within branch network
  • Monitors branch visitor logs and manages security access to branch
  • Attends and participates in credit union days and community events
  • Backs up other departmental staff as necessary
  • Assists branches in achieving a minimum of "Satisfactory" rating on internal audits and examinations
  • Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members
  • Coaches and mentor branch staff to effectively run branch operations and strengthen sales skills and cross-selling with staff
  • Assist Branch Management to increase branch membership base, deposit base, and loan portfolio
  • Back-up Branch Management in absentia.
  • Assist in coordinating all aspects of sales and service delivery with other areas of the organization
  • To facilitate superior and continue customer sales and service
  • Additional enhanced career activities are required, such as but not limited to; webinars, supervisor training, cross-departmental training, attendance in leadership meetings, compliance training and additional BAI course trainings.
Essential Qualifications:

Qualified candidates will have a high school diploma or equivalency certification. Minimum of 1 year supervisory experience in a financial institution; 3 years minimum supervisory experience overall. Preference will be given to candidates with an Associate's Degree or higher in a related field.
  • Proficient knowledge of loan application and approval processes
  • Advanced knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulations
  • Knowledge of credit union products, services, policies, regulations and procedures
  • Demonstrated skill in interpreting and applying loan policies and objectives
  • Demonstrated computer and software skills
  • Demonstrated skill in member/customer service
  • Demonstrated credit analysis skills
  • Demonstrated skill in reporting and summarizing complex financial and statistical data
  • Demonstrate ability to train employees on cross-selling of product and services
  • Skill with independent problem-solving
  • Skill with conflict resolution
  • Intermediate mathematical skills
  • Ability to provide managerial leadership to professional- and intermediate-level staff
  • Ability to communicate successfully with members and outside parties
  • Ability to express oneself clearly and articulately both orally and in writing
  • Ability to handle multiple and complex deadlines
  • Ability to exercise tact and responsibility with handling confidential information
  • Ability to work with general supervision of daily activities
Working Conditions:
  • Must be able to function in a normal office environment with frequent interruptions by other employees and members
  • Must be able to sit frequently and use repetitive hand motions for typing
  • Must be able to communicate through speaking and hearing, and use visual acuity for reporting and presenting information to other employees, credit union members, and/or vendors and other third party members
  • Must be able to lift a heavy weight of over 45 lbs. occasionally, such as for lifting coin bags
  • Position is required to frequently work unusual hours, such as for credit union days and call nights
  • Position is required to frequently travel up to 70 miles
  • Position is required to constantly remain in an on-call status
  • Must be available to work a flexible schedule including Saturday
  • Evaluations will be conducted on a quarterly basis from both the operational and management perspectives to assist with development

Apply today and discover a rewarding career We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.