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Application Support Specialist

2 months ago

Coral Gables, United States The University of Miami Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami Health System, "UHealth", Enterprise Business Solutions (EBS) Team has an exciting opportunity for a Full-time Temporary Application Support Specialist to work remotely.

The Application Support Specialist provides computer support for staff and acts as a liaison to Computer Support Services. This incumbent is responsible for the data integrity and maintenance of the Workday application, HR, payroll, timekeeping, P2P, accounting, etc. This position will assist in the testing of system upgrades and other technical projects as assigned. Provide information to users on new processes/functionality.

  • Serves as first point of contact and subject matter expert for Workday to respond to end-users' questions and inquiries.
  • Serves as a technical point of contact and assists subject matter experts with ensuring data integrity, testing of system changes for process improvement opportunities.
  • Assigns role-based security role in Workday.
  • Creates, change, or inactivates a Supervisory Organizations, Cost Centers, etc. in Workday.
  • Runs and reviews discrepancy reports and updates in WD accordingly.
  • Perform continuous data audits to ensure highest level of data integrity exists; establish data format standards and apply throughout systems.
  • Conducts testing in Workday tenants for user support issues, new WD releases, etc.
  • Security Configuration - Security Role Assignments and Reassignments.
  • Collaborate with Change Management Team identifying areas for additional training based on user inquiries.
  • Collaborate with configurations team to research, identify and validate issue resolutions.
  • Educates users on how to initiate specific business processes based on their security role to accomplish the desired business objective.
  • Works on HRIS and Finance related projects as assigned by supervisor.
  • Verify and validate system entries for completeness and accuracy; investigate and resolve irregular data.
  • Troubleshoot data issues and errors, provide analysis of situation and resolve in timely manner.
  • Inquire and probe to clarify areas of data inconsistency, errors and differences.
  • Participate in HR/Finance process initiatives and make recommendations for improvements.
  • Audit and analyze data for completeness and accuracy.
  • Responds and resolves to all incidents received.
  • Adhere to departmental procedures and policies to ensure proper handling and timely escalation of end-user issues.
Department Specific Functions:
  • The Application Support Specialist is challenged to assist the enterprise in maintaining and troubleshooting the business services solutions that are or could be implemented.
  • Provides computer support for staff and acts as a liaison to Computer Support Services.
  • Provide quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing.
  • Use discretion and judgment to organize and perform the requested services promptly and efficiently


This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

•Bachelor's Degree in IT, Computer Science, HR or related field.
•One year of relevant work experience.
•Advanced knowledge of Microsoft Excel.
•Ability to work well with people from different disciplines with varying degrees of technical experience.
•Ability to troubleshoot, analyze and resolve discrepancies and errors.
•Ability to work with highly confidential and sensitive information where discretion is essential.
•Excellent computer skills including Microsoft Office for reporting, analysis and communication.
•Strong verbal and written communication skills with a friendly and professional approach to customer service.
•Ability to work with cross-functional teams and ensure key players are involved when necessary.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Temporary

Pay Grade:
A5