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Customer Service Account Representative
3 months ago
Job Title: Service Account Representative
Location: 13770 Ramona Avenue Chino CA 91710(Onsite)
Duration: 12 months with possibility of extension
Position Type: Hourly contract Position (W2 only)
Position Summary:
- Plan, direct, or coordinate the actual distribution or movement of a service to the customer while developing long term customer relationships and maximizing account penetration and customer retention with building owner accounts.
Job Description:
- Communicates with store managers, maintenance personnel, and other customer personnel as needed.
- Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
- Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
- Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
- Maintain customer records using client and customer based automated systems.
- Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
- Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
Additional Information:
- Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
- Strong communication skills, verbal and written, required. Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills.
- Flexibility to work outside normal working hours, as required.
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- High level of professionalism and diplomacy.
- Handles confidential matters and issues where the highest level of discretion and decorum.
- Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
- Strong attention to detail, and ability to manage multiple, competing deadlines.
- Proven sales and customer services skills.
- Strong Project Management Skills Required
- Working knowledge of Refrigeration systems, service agreements
- Customer Service Experience (High Profile customer)
- Ability to work both individually and as a team with minimum supervision.
The hourly rate for this position is between $25-$28 per hour (depending on experience).
Compensation:
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
