Customer Service Assistant

2 months ago

Worcester, United States New England Board of Higher Education Full time

Location Expand Show Other Jobs Job Saved Save Job Customer Service Assistant - Clark University Clark University Details **Posted:** 22-Feb-22

**Location:** Worcester, Massachusetts

**Salary:** Open

**Categories:**

Staff/Administrative **Internal Number:** 143082

**Location:** Worcester, MA **Category:** Staff and Administrators **Posted On:** Mon Feb 21 2022 **Job Description:**

Provide Customer Service Assistance:

* Emailing and phone support to customers.

* Order Processing, which includes payment verification, order entry using web-based software, generating quotes, and packaging and shipping software related products.

* Performing marketing outreach to prospective customers via email, phone and web-based marketing software.

* Maintaining web-based customer databases.

**Administrative Support**:

* General operational support including answering phone and door, sorting and opening mail, communicating with staff and students.

* Maintaining communication among various Clark University departments and third-party vendors.

* Providing administrative support to the Executive Director and Director.

* Providing budgeting and accounting support to the Executive Director.

* Purchasing office supplies and organizing offsite conference logistics.

**Other duties and Responsibilities:**

* Other duties as assigned.

**Job Requirements:**

* Two years of college or more with familiarity with accounting and budgeting issues.

* 2-3 years customer service work experience.

* Experience with computers and Microsoft Office, especially Excel, Outlook, Word, and Access.

* Excellent written and oral communication.

* Attention to detail, strong initiative to learn new tasks, and strong organizational and time management skills.

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

**Additional Information:**

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit .

About Clark University Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, Challenge Convention, Change Our World, which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The Universitys engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark Universitys pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence. 2000 - 2021 The Higher Education Recruitment Consortium is a project of the Tides Center, a 501 (c)3 non-profit organization. | |

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