Service Writer
3 weeks ago
Job Type
Full-time
Description
At Crown Power & Equipment, our service writer serves as a liaison between the service department and our internal and external customer base. They assist the service manager in the coordination of the daily operations as while providing professional and an elevated level of customer service.
Essential Job Functions:
- Fields internal and external customer inquiries to the Service Department
- Follows a check in /check out process for all customer units.
- Communicates regularly regarding repair timelines and updates on anticipated completion dates with all custome.rs
- Assists in Logistics of Trucking/ Washing/ etc. as directed.
- Completes all factory shipping verification for shortages and equipment condition at the time of delivery.
- Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced.
- Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking.
- Updates customer profiles using equipment, hours, or other information from the customer work order.
- Ensures all service warranty and Product Improvement Programs are completed, and submitted within the required timeframe to receive maximum credit.
- Maintains a clean work area and performs work in a neat and orderly fashion.
- Follows all safety rules and regulations in performing work assignments.
- Maintaining accurate and on-time reports.
Knowledge, Skills, and Abilities:
- Experience with basic computer functions.
- Experience with basic accounting practices.
- Experience analyzing and interpreting basic internal reports.
- Valid driver's license required.
- Experience working cooperatively in a team environment.
- Experience communicating effectively.
- High School diploma or equivalent.
- 1-3 years of experience in equipment service in the same or similar industry is required.
- Candidate is required to successfully pass the pre-employment screenings which includes background check, pre-employment drug testing as well as driving record evaluation.
Classification: Non-exempt FT
Reports to: Service Manager
EEO
Salary Description
$18.00 - $ 25.00 per hour
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