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Service Writer/Advisor

2 months ago

Springfield, Missouri, United States Berry Tractor Full time
Job Opportunity at Berry Tractor & Equipment

Berry Tractor & Equipment is a leading provider of construction equipment solutions. We offer a comprehensive range of services, including sales, rentals, parts, and in-house service for Komatsu and McCloskey equipment.

We are seeking a highly skilled Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring the smooth operation of our service department.

Key Responsibilities:
  • Schedule and Coordinate Service Work: Manage the scheduling of service work, ensuring timely completion and efficient use of resources.
  • Service Request Management: Receive and process service requests from salesmen and customers, ensuring accurate and timely completion.
  • Service Ticket Management: Open and close service tickets, verifying accuracy and completeness.
  • Communication and Coordination: Communicate effectively with the parts department, warehouse team, and technicians to ensure seamless service delivery.
  • Customer Service: Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist Service Manager: Collaborate with the service manager to achieve departmental goals and objectives.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers, technicians, and other stakeholders.
  • Relevant Experience: Previous experience in a service-related role, preferably in the construction equipment industry.
  • Technical Knowledge: Familiarity with the inner workings of a service drive and the ability to learn and understand technical information.
  • Physical Demands: Ability to occasionally lift up to 10 pounds, sit for extended periods, and operate automated office machines.
Benefits:
  • Health, Vision, and Dental Insurance: Comprehensive health insurance package.
  • Boot and Safety Glasses Reimbursement: Reimbursement for safety equipment and boots.
  • Christmas Savings Program: Opportunity to save for the holiday season.
  • Paid Vacation and Flex Time: Generous paid time off and flexible scheduling.
  • Matching 401K Plan: Company-matched retirement savings plan.
  • Profit Sharing and Bonus Program: Opportunity to share in company profits and receive bonuses.
  • Short and Long-term Disability: Comprehensive disability insurance coverage.
  • Company Paid Life Insurance: Life insurance coverage provided by the company.
  • Critical Care and Accident Insurance: Additional insurance coverage for critical care and accidents.
  • Employee Assistance Program: Access to confidential employee assistance services.
  • Paid Training: Opportunities for paid training and professional development.
  • Family Friendly Company: Berry Tractor & Equipment is a family-friendly company that values work-life balance.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.