Senior Key Account Technology Engineer

2 weeks ago

Phoenix, United States ASM Company Full time

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

The Key Account Technologists are the ASM product experts who support extensive customer and internal company contacts while driving the introduction of new products, product improvements, and product modifications. As a Key Account Technologist (KAT) you'll help to expand product market share by helping win development tool of record (DTOR) selections and supporting competitive process application performance of the installed base. Further, the role requires someone who is not only skilled in R&D/Innovation, development, engineering, and design for manufacturability, but also someone who can be a key team member developing and delivering the ALD technology roadmap. This role requires interactions and communication between the product development team and the customer to ensure customer issues and concerns are being addressed with solutions and timelines. A persistent approach to Product Life Cycle (PLC) will also be required to achieve strong engagement with the new product development team.

RESPONSIBILITIES:

  • Responsible for process application NPI (New Product Introduction), product improvements, and product modifications for key product unit (KPU) installed base
  • Develop and maintain relationships with key customers.
  • Responsible for managing all the technical account aspects of customers
  • Responsible for resolution of process and hardware-related escalations in the field
  • Responsible for defining, maintaining, and implementing BKM process for all process applications - including standards, specs, and recipes, installed base performance
  • Support highly engaged working relationship between KAT department, ASM's customer account teams and customers' engineers to ensure all customer needs and requirements are understood and addressed
  • Drive close cooperation with multiple internal stakeholders, especially with Process Development teams, Global Sales, Service and Spares, Account Teams, Engineering and Global Product Management (GPM)
Key SELECTION CRITERIA:
  • 5+ years (or 3+ years with Ph.D.) experience in the semiconductor wafer processing or capital equipment industry
  • Master's degree (or above) in material science, physics, chemical, mechanical or electrical engineering, or related field
  • Related work experience can include process engineering, technical marketing, or product support
  • Proven ability to drive continuous improvement across operations
  • Able to build long term relationships of trust with customers
  • Strong written and verbal communication skills including excellent presentation and influencing skills
  • Semiconductor experience should be primarily focused on atomic layer deposition (ALD) or chemical vapor deposition (CVD).
  • Experience in work function, metallization, silicides, and electrodes in logic or memory is preferred
PERSONAL / professional ATTRIBUTES:
  • Self-starter with high energy and strong work ethic
  • Highly motivated and results driven
  • A proactive change agent
  • A strategic thinker with the ability to implement and drive tactics, strong at execution
  • A problem solver - communication comes naturally when solving problems and addressing roadblocks.
  • Able to independently make and execute decisions in a timely manner, leading people accordingly
  • Ability to lead and influence others across cultures
  • Highly collaborative and able to manage conflict
  • Excellent Mandarin or Korean language skills, both written and spoken
Travel:
  • Flexibility to travel up to 30% of the time (internationally)

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

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