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Front Desk Agent

1 month ago

Charleston, United States Marriott Charleston Full time

The primary purpose of the Front Desk Agent is to greet and serve guests in a professional, gracious
manner. Register guests; provide prompt and courteous service to the guest throughout their stay,
resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

  • Greet guests immediately with a friendly, sincere welcome.
  • Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
  • Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
  • Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations.
  • Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
  • Promptly complete the check-in and check-out process
  • Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.