Current jobs related to Systems Support Specialist - Cincinnati - Fifth Third
-
Mortgage Systems Support Specialist
4 days ago
Cincinnati, Ohio, United States Fifth Third Full timeMortgage Systems Support SpecialistWe are seeking a highly skilled Mortgage Systems Support Specialist to join our team at Fifth Third Bank. As a key member of our operations team, you will be responsible for providing technical support and resolution to mortgage origination systems issues.Key Responsibilities:Provide technical support and resolution to...
-
Mortgage Systems Support Specialist
2 weeks ago
Cincinnati, Ohio, United States Fifth Third Full timeMortgage Systems Support SpecialistWe are seeking a highly skilled Mortgage Systems Support Specialist to join our team at Fifth Third Bank. As a key member of our support team, you will be responsible for providing technical assistance to our mortgage operations staff, ensuring the smooth operation of our mortgage origination systems.Key...
-
Senior Systems Support Specialist
4 weeks ago
Cincinnati, Ohio, United States Belcan Full timeSenior Systems Support SpecialistJob Overview:A Senior Systems Support Specialist position is currently available at Belcan. This role is a full-time, direct hire opportunity that comes with comprehensive benefits. The selected candidate will be accountable for the efficient provisioning, installation/configuration, operation, and maintenance of systems...
-
Mortgage Systems Support Specialist
7 days ago
Cincinnati, Ohio, United States Fifth Third Full timeAbout the RoleWe are seeking a highly skilled Mortgage Systems Support Specialist to join our team at Fifth Third Bank. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our mortgage origination systems.Key ResponsibilitiesProvide technical support to Correspondent, Retail, and Direct Mortgage...
-
Mortgage System Support Specialist
4 weeks ago
Cincinnati, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. This is a mortgage systems support role. It is not an IT role. GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides...
-
Mortgage System Support Specialist
3 weeks ago
Cincinnati, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. This is a mortgage systems support role. It is not an IT role. GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides...
-
IT Support Specialist
4 weeks ago
Cincinnati, Ohio, United States Apex Systems Full timePosition: Windows 11 Support TechnicianLocation: On-site role in a corporate environmentContract Duration: Temporary assignmentCompensation: Competitive hourly rate*This position requires in-office presence for the entire workweek.The Windows 11 Support Technician will play a crucial role in assisting company personnel with the transition of their laptops to...
-
IT Support Specialist
3 weeks ago
Cincinnati, Ohio, United States Merge IT Full timeJob SummaryMerge IT is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for computer systems, hardware, and software.Key ResponsibilitiesMaintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.Support...
-
Accounting Support Specialist
4 months ago
Cincinnati, United States LCS - London Computer Systems Full timeJob DescriptionJob DescriptionDo you have a gift for numbers? Do people turn to you for help with their finances because it just makes sense to you? Do you find fulfillment from solving tough problems?LCS is seeking detail-oriented, accurate Accounting Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues in...
-
Technical Support Specialist
1 month ago
Cincinnati, United States LCS - London Computer Systems Full timeJob DescriptionJob DescriptionAre you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems? LCS is seeking detail-oriented, accurate Technical Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues as part of...
-
IT Support Specialist
6 days ago
Cincinnati, Ohio, United States Ditsch Full timeJob Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Ditsch USA. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users at two locations.Key Responsibilities:Maintain and oversee organizational IT hardwareTrack and manage hardware assetsEnsure network...
-
Customer Support Specialist
2 weeks ago
Cincinnati, Ohio, United States LCS - London Computer Systems Full timeJob DescriptionAre you a problem-solver with a passion for technology? Do you enjoy helping others resolve complex issues?LCS, a leading provider of software and technology solutions, is seeking a detail-oriented and accurate Technical Support Specialist to join our Product Support department in Cincinnati, Ohio.As a Technical Support Specialist, you will be...
-
Parking Systems Service Specialist
4 weeks ago
Cincinnati, Ohio, United States TIBA Parking Systems Full timeJob OverviewWe are looking for a dedicated Service Technician to enhance our operations at TIBA Parking Systems.The ideal candidate will have experience with parking technology, security system installations, and access automation/control, along with a preference for outdoor work. This role includes on-call responsibilities.Key Responsibilities:Conduct...
-
Technical Support Specialist
2 weeks ago
Cincinnati, Ohio, United States LCS - London Computer Systems Full timeJob DescriptionAre you a problem-solver with a passion for technology? Do you enjoy helping others resolve complex issues?LCS, a leading provider of software and technology solutions, is seeking a detail-oriented and accurate Technical Support Specialist to join our Product Support department in Cincinnati, Ohio.As a Technical Support Specialist, you will be...
-
IT Support Specialist
3 weeks ago
Cincinnati, Ohio, United States Best Point Education & Behavioral Health Full timeJob SummaryWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Best Point Education & Behavioral Health. As an IT Support Specialist, you will play a critical role in providing technical assistance to our staff and clients, ensuring the smooth operation of our IT systems and infrastructure.Key...
-
Clinical Support Specialist
6 days ago
Cincinnati, Ohio, United States TriHealth Full timeJob Title: Clinical Support SpecialistTriHealth is seeking a highly skilled Clinical Support Specialist to join our team. As a key member of our Care Management Department, you will provide critical support to our care management RNs and social workers, ensuring seamless coordination of patient care.Responsibilities:Assist with discharge planning, including...
-
Industrial Systems Specialist
4 weeks ago
Cincinnati, Ohio, United States Grantek Systems Integration Full timeJob OverviewJoin our dynamic team at Grantek Systems Integration, where innovation meets execution in the realm of automation and smart manufacturing.Are you passionate about developing cutting-edge solutions that enhance operational efficiency? Do you thrive in an environment that values your insights and fosters your professional growth? If you are a...
-
Computer Support Specialist
7 days ago
Cincinnati, Ohio, United States InsideHigherEd Full timeJob Title: Computer User Support Specialist 1, Digital Technology Solutions Job Summary: We are seeking a skilled Computer User Support Specialist 1 to join our team. As a key member of our digital technology solutions team, you will be responsible for providing user application support by developing software solutions using PC-based and/or mainframe...
-
Technical Support Specialist
6 days ago
Cincinnati, Ohio, United States Diverse Systems Group LLC Full timeJob SummaryWe are seeking a highly skilled Technology Support Analyst to join our team at Diverse Systems Group LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support and consulting services to our mobile workforce across various locations.Key ResponsibilitiesProvide Tier 2 technical support for PC...
-
Technical Support Specialist
3 weeks ago
Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full timeAbout Commonwealth Financial Network LLCWe are a leading provider of business solutions for independent financial advisors nationwide. Our company is committed to empowering our advisors with the tools and resources they need to succeed.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support...
Systems Support Specialist
4 months ago
Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces, vendorsandInformation Technology staff on a daily basis resolving complex customer issues related to the booking of new mortgage loans.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems. Diagnose system hardware, software, and operator problems and. instruct end users in the use ofequipment,software, and/or reference materials.
- Serve as a liaison between the user and Information Technology ensuring issue resolution by intervening on user's behalf and maintaining ongoing communications and updates between parties.
- Interface extensively with end users, management, and Information Technology, and occasionally with Data Processing in the resolution or escalation of desktop related problems. Mortgage Systems problems.
- Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation.
- Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/orInformationTechnology.
- Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures.
- Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies.
- Continually learn and develop knowledge of Mortgage systems, products, and processes.
- Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees.
- Assumes additional responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school diploma or equivalent required. Associates degree in related field preferred.
- A minimum of 2 year of customer support, call center, contact center preferred. Previous
technology related industry experience preferred.
- Deadline and task-driven with ability to multi task.
- Excellent verbal and written communication skills.
- Strong analytical, attention to detail, and problem solving skills.
- Good leadership, initiative, and interpersonal skills.
- Ability to work independently, as well as in a team environment.
- Excellent customer service skills.
- Basic knowledge of computer hardware/software concepts and a working knowledge of
Microsoft products.
- Basic Mortgage knowledge preferred but not required.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
