Clinic Business Representative Associate

5 days ago

Eden Prairie, United States Allina Health Full time

Number of Job Openings Available:1Date Posted:August 05, 2024Department:62329900 Allina Health Group Eden PrairieShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:32Union Contract:Non-UnionWeekend Rotation: NoneJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:0.8 FTE (64 hours per two-week pay period).8-hour, day shifts.No weekends or holidays.Benefit eligible.Job Description:Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.Principle ResponsibilitiesGreets, welcomes, and performs the registration process with patients in person or by phoneAppropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.Assists patients with telephone encounters.Identifies key words to initiate appropriate responses and de-escalation techniques as needed.Directs patients to appointment or procedure.Collects co-pays and/or remaining balancesObtains signatures from patients as needed.Responds to questions regarding financial assistance programs.Performs the End of Day reconciliation process.May participate in the prescription refill order process as appropriate and in scope for position.Manages and organizes the patient care lobby (or lobbies) and provides other department supportCleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.Performs weekly downtime check.Active participation in staff meetings.Other duties as assigned.Required QualificationsMust be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description1 year of basic computer skillsPreferred Qualifications Associate's or Vocational degree0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)0 to 2 years of customer service, clerical, or other business office environment experience0 to 2 years of medical terminology knowledgePhysical DemandsSedentary:Lifting weightUp to 10 lbs. occasionally, negligible weight frequently

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