Customer Service Representative
4 weeks ago
We're seeking a skilled Customer Service Associate to join our team at Home Insurance Agency. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries, complaints, and concerns.
Responsibilities:
* Respond to customer inquiries and product/service questions in a professional and courteous manner
* Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
* Record customer interactions and follow up on their experience with our company
* Collaborate with sales leads to receive the latest service and product knowledge
* Identify and address customer complaints and concerns to improve our services
Requirements:
* Excellent active listening, interpersonal, and communication skills
* Previous work experience in a customer-facing position
* High school diploma or equivalent
* Bilingual in English/Spanish (English as a first language)
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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