Member Services Representative

3 weeks ago

Rocky Mount, United States Planet Fitness Full time
Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Wellness resources
Grow with us

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations

But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

- Provide an exceptional customer service experience.

-Responsibilities include:
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.
Qualifications/Requirements
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.
  • Our team players and members are our top priority That's why we are following super-strict safety and cleaning protocols.
  • Mask up All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
  • Squeaky Clean We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
  • Social Fitnessing We offer a touch-less check in for our members and promote keeping a safe distance between all.
  • Need a day off? Full time employees have paid leave to take a break
Benefits & Perks
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players


What are you waiting for? APPLY TODAY

Compensation: $11.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Customer Services Representative

    3 months ago

    Rocky Mount, United States GC Services Full time

    Inte. Logix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal c Customer Service, Representative, Customer Experience, Retail

  • Member Services Representative Shift Lead

    3 months ago

    Rocky Mount, United States Planet Fitness Full time

    Benefits: 401(k) Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Parental leave Vision insurance Wellness resources Grow with us! We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club...

  • Customer Service Representative

    1 week ago

    Rocky Mount, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Member Service Representative

    5 days ago

    Mount Pleasant, Michigan, United States Isabella Community Credit Union Full time

    Job Title: Member Service RepresentativeAt Isabella Community Credit Union, we are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our products and...

  • Customer Service Representative

    4 weeks ago

    Rocky Mount, Virginia, United States Shentel Full time

    Customer Service Representative Job Description **About the Role** As a Customer Service Representative at Shentel, you will play a vital role in delivering exceptional customer experiences and driving business growth. You will be the front-line representative for our organization, providing honest and committed customer care to fulfill customer needs and...

  • Customer Service Representative

    4 weeks ago

    Rocky Mount, Virginia, United States Shentel Full time

    Customer Service Representative Job Description **About the Role** As a Customer Service Representative at Shentel, you will play a vital role in delivering exceptional customer experiences and driving business growth. You will be the front-line representative for Shentel, providing honest and committed customer care to fulfill customer needs and promote...

  • Customer Service Representative

    3 weeks ago

    Rocky Mount, Virginia, United States Shentel Full time

    Customer Service Representative Job Description **About the Role** As a Customer Service Representative at Shentel, you will play a vital role in delivering exceptional customer experiences and driving business growth. You will be the front-line representative for our organization, providing honest and committed customer care to fulfill customer needs and...

  • Patient Service Representative

    3 weeks ago

    Rocky Mount, North Carolina, United States ZOLL LifeVest Full time

    Job Title: Patient Service RepresentativeZOLL LifeVest is seeking a Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator.Job Summary:We are looking for a health professional with patient care and teaching experience to supplement their income. As a Patient Service Representative, you will work with patients who...

  • Customer Service Representative

    4 weeks ago

    Rocky Mount, Virginia, United States Shentel Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Shentel Broadband team as a Customer Service Representative. As a key member of our customer care team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesProvide honest and committed customer care...

  • Member Service Representative/Teller

    2 weeks ago

    Mount Pleasant, United States Members First Credit Union Full time

    Member Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Members First Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, assisting with financial transactions, and promoting our credit union...

  • Customer Service Representative

    3 weeks ago

    Rocky Mount, United States tapwage Full time

    Overview Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804 Account Manager/ Inside Sales/Customer Service Responsibilities - Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company. - Sells new and rebuild parts or...

  • Senior Member Service Representative

    1 week ago

    Mount Pleasant, Michigan, United States Isabella Community Credit Union Full time

    Job SummaryWe are seeking a highly skilled Senior Member Service Representative to join our team at Isabella Community Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesSupervise and coordinate...

  • Patient Service Representative

    5 days ago

    Rocky Mount, United States ZOLL LifeVest Full time

    Position Title: Patient Service Representative (PSR) Preferred Candidatesinclude (not limited to):RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc.All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking Patient Service Representatives as...

  • Customer Service Representative

    2 months ago

    Rocky Mount, United States The Cavco Family of Companies Full time

    ABOUT THE ROLE The Customer Service Representative (CSR) is responsible for helping Fleetwood customers resolve problems with their homes and retailers improve delivery and service.This role will report to the Customer Service Manager and is responsible for assisting customers with their warranty issues in their home and helping retailers to improve delivery...

  • Insurance Customer Service Representative

    1 month ago

    Rocky Mount, United States Harrison Gray Search Full time

    Harrison Gray Search has partnered with an award-winning, independent insurance agency in North Carolina to help them find a Commercial Lines Account Manager. This is an excellent opportunity for someone interested in long-term growth and development. Position: Insurance Customer Service Representative Location: On-site As an Insurance Customer Service...

  • Insurance Customer Service Representative

    1 month ago

    Rocky Mount, United States Harrison Gray Search Full time

    Harrison Gray Search has partnered with an award-winning, independent insurance agency in North Carolina to help them find a Commercial Lines Account Manager. This is an excellent opportunity for someone interested in long-term growth and development.Position: Insurance Customer Service RepresentativeLocation: On-siteAs an Insurance Customer Service...

  • Customer Service Representative

    1 month ago

    Rocky Mount, Virginia, United States The Cavco Family of Companies Full time

    About the RoleThe Customer Service Representative (CSR) is a key member of our team at The Cavco Family of Companies, responsible for delivering exceptional customer experiences and resolving issues related to home warranties. This role reports to the Customer Service Manager and is a critical part of our efforts to ensure customer satisfaction and...

  • Customer Service Representative

    2 weeks ago

    Rocky Mount, North Carolina, United States Answering Service Care Full time

    Job Title: Answering Service OperatorWe are seeking a skilled and empathetic Answering Service Operator to join our team at Answering Service Care. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients and their customers.Responsibilities:Provide timely and accurate assistance to customers,...

  • Customer Service Representative

    4 weeks ago

    Rocky Point, New York, United States Michaels Stores, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels Stores, Inc. as a Seasonal Team Member in our Rockypoint, NY store.Key Responsibilities:Deliver Exceptional Customer Service: Provide a fast and friendly checkout experience for all customers, ensuring their needs are met and...

  • Fitness Center Representative

    2 weeks ago

    Rocky Mount, North Carolina, United States Planet Fitness - Excel Fitness Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Excel Fitness. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and maintaining a clean and welcoming environment.Key...