Customer Service Advisor

4 months ago

Indianapolis, United States Truck Country Full time

**Customer Service Advisor**

* Full Time

* Posted 3 days ago

**Stoops Freightliner**

**Truck Country / Stoops Freightliner-Quality Trailer Offers:**

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

80 HRS PTO within the 1st year

Weekly/monthly bonuses

**Duties and Responsibilities:**

Speak with customers over the phone and in person to gather relevant contacts and repair information needed by the customer.

Write up customers vehicle problems accurately and clearly on Express Write-up, verify customer information. Obtain customers signature Establish customers method of payment. Obtain credit approval, if necessary.

Notify Assistant Service Manager of incoming work and repair order status

Advise customers of necessary repair service including estimates of cost.

Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Review repair orders to ensure that work is completed, and additional work and authorization is noted.

Review and close service orders for accuracy and completeness.

**Minimum Qualifications:**

Previous experience in Truck Service is preferred

Experience with Procede or other Heavy-Duty Truck DMS

Highly effective verbal and written communications

Excellent customer service skills and professional demeanor

AA degree, technical school degree, or 1 years of related experience preferred

Computer skills to include Outlook, Word, Excel, & Repair Order Processing

**Truck Country / Stoops Freightliner-Quality Trailer** is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

**Truck Country / Stoops Freightliner-Quality Trailer** is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated un the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer qualified women, minorities and people with disabilities encouraged to apply.

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