Assistant Customer Service Coordinator

3 months ago

Colorado Springs, United States United States Olympic & Paralympic Committee Full time
Description

Are you mission-driven and passionate about helping others succeed?

Do you strive to lead, follow, and act with integrity?

Are you the one who honors your commitments?

Is building trusting relationships an integral part of why you do what you do?

Do you push limits and challenge the status quo?

If you answered YES , keep reading to learn how you can contribute to Team USA's success

Here's a summary of responsibilities:

Assist with daily direction and support in efficiently operating the dining services function. Assist in maintaining the service function's quality and quantity, ensuring serving lines are adequately maintained, stations are stocked, and nutritional information is displayed correctly. Leads by example and ensures department standards are upheld.

Here's how you'll have an impact:
  • Cashier Operations
    • Fulfill cashier duties while assisting in service and dining operations. Follow cashier standard operating procedures by adhering to company policy.
    • Assist with the efficient operation of the cashier function, including accurate daily reconciliation of credit card transactions and daily sales reporting.
    • Ensure program meal coupon orders are approved by management. When the order is ready for pick up, fulfill requests and obtain signatures.
    • Handle dining room reservations and ensure table setup and reserved signs are in place before the customer's arrival.
    • Report any ID card discrepancies to management immediately, including name, affiliation, date, and time.
    • Ensure the chef on duty has forecasted and actual meal numbers for the shift.
    • Assist with daily/monthly reports.
  • Dining Operations
    • Provide daily operational support to front operations team members, ensuring efficient and effective operations. Maintain the sanitation level of dining and servery areas.
    • Ensure that nutritional information and signage are correctly displayed. If you have concerns about such information, bring them to the registered dietician. Ensure that serving utensils are accurate for athletes' portion control and that serving lines are maintained at the highest level.
    • Assist with front operations temporary staff training and orientation as needed.
    • Report and follow through with accidents/incidents, including documentation and management notification.
    • Assist in coordinating the safety and sanitation of the Food & Nutrition Service department. Ensure maintenance reports and daily shift reports are complete. Assist with the sanitation of all front-of-the-house areas and report environmental service issues to the Executive Chef and/or dining leadership.
  • Department Operations
    • Obtain customer service feedback and assist with maintaining communication of remedial action and department operational improvements. Work with the Customer Service Coordinator to develop new operating materials and support services, including training.
    • Assist management by working large functions as assigned and overseeing staffing and front operations to meet event requirements.
    • Assist with inputting FMD work orders and reports equipment malfunctions immediately. May be required to call in service vendor after hours or on weekends
    • Perform any combination of duties for cashiers and other service staff as needed.
    • Take the initiative to suggest improvements to the operating format, communicate ideas about improving and maintaining standards in their area, and fill in as needed to ensure efficient operations.
    • Follow policies and procedures of the USOPC, OPTC, and department. Comply with OSHA work and Health Department food safety regulations. Uphold the USOPC code of ethics.
Here are the skills and experience you'll need to be effective:
  • Education in the hospitality industry or equivalent related work experience
  • Minimum 2-3 years of experience as a cashier and service provider
  • Computer program experience in Microsoft: Word, Publisher, PowerPoint, Excel, and Notes.
  • Strong organizational skills and attention to detail.
  • Excellent written, oral, and professional communication.
  • Ability to work independently under pressure.
  • Thorough knowledge of proper sanitation and safety procedures.
  • Ability to display good customer service skills to internal and external customers.
  • Able to communicate effectively and be a team player.
  • Ability to effectively lead and guide a work team and lead by example.
  • Knowledge of proper use of chemicals. Complies with OSHA work safety and Health Department food safety regulations.
  • Maintains confidentiality on USOPC and department matters.
Here are some things that will make you super competitive for this role:
  • Serve Safe Certification preferred, or willingness to obtain
Here are the tools, equipment, & conditions:
  • Shared workspace
  • Prolong standing, bending, kneeling, and stretching.
  • Ability to lift/move 50 pounds with buddy system
  • Various commercial food service equipment
  • Able to work a flexible work schedule to include days, nights, weekends, and holidays
  • Essential personnel position required to report to work as scheduled
  • Regular attendance at work is an essential job function
Here's where you'll work:
  • This hub-based position will regularly work from the Colorado Springs Olympic & Paralympic Training Center.
Here's some more information you need to know:
  • Hiring Pay Range: $16.91 - $19.87 per hour.
  • This full-time, non-exempt position is intended to work 40 hours per week.
  • Bonus : This position will be eligible for the Annual Incentive Award Program , which has a 5 % target. The USOPC may change or eliminate this program at any time at its sole discretion.
  • Benefits: This position will be eligible for USOPC benefits. You can view a summary here .

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