Customer Service Representative
2 days ago
Location: This position will be on-site in Colorado Springs, CO. Remote work will be required from time to time, this will require a personal Smartphone for VPN system access.
Duration: 12 months contract
Pay Rate: $20-$21/hr on w2
Experience: 2-5 years of experience in position or specialization.
Education: High school/Associates or equivalent experience if applicable. Certification if applicable.
SAP/Oracle requirement is a nice have. HM will review/interview candidates first that have some of this experience.
Responsibilities:
- Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Builds and maintain the business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- Performs, as a skilled worker, a number of Customer Service support tasks.
- Determines, based upon professional knowledge, How best to approach the task, and how to solve abnormalities.
- Analysis abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.
- Completes work with a limited degree of supervision.
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