Customer Service Coordinator

4 days ago


Bonita Springs, Florida, United States Bonita Title, Inc. Full time
Job Title: Customer Service Coordinator

We are seeking a skilled and organized individual to join our team at Bonita Title, Inc. in Fort Myers, Florida. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

Salary: $20-$24 per hour. Based on your location and the level of experience required for this role, this is an estimated annual salary of $40,000-$50,000 per year, depending on your qualifications and performance.

About the Role: As a Customer Service Coordinator, you will play a critical role in ensuring that our clients receive prompt and professional service. Your duties will include answering phone calls, responding to emails, assisting escrow agents and processors with specific tasks, and managing workflow by keeping track of assigned tasks.

Key Responsibilities:
  • Answer and route phone calls, answering customer questions when possible.
  • Assist escrow agents, and processors with specific tasks.
  • Initiate title/escrow transactions by setting up new files in the title software.
  • Assist in the initiation and post-closing phases of the real estate closing process by following lender instructions, title requirements, and other written instructions.
  • Manage workflow by keeping track of assigned tasks.
  • Perform shipping/mailing duties (US Mail and FedEx).
  • Track and manage completed title insurance policies, ensuring timely and accurate delivery.

Requirements: To be successful in this role, you must have excellent customer service skills, experience working in an office setting, and knowledge of Microsoft Office applications. You should also be detail-oriented and able to handle confidential information. Strong communication, both verbal and written, is essential.

About Bonita Title, Inc.: We are a rapidly growing title and escrow services company based in Southwest Florida. With over 17 years of experience in the industry, we offer a wide range of services to our clients, including title insurance, escrow services, and document preparation.

Benefits: As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, including health, dental, and vision insurance, as well as a generous paid time off policy. We also offer opportunities for career advancement and professional growth.

Location: This position is located in our Fort Myers office, where you will work closely with our experienced team to provide exceptional customer service and support to our clients. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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