Customer Success Manager
3 days ago
This is a fully remote position that can be performed out of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, MN, MT, NC, NJ, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA We are looking for a collaborative individual to become a valuable addition to the Avolve family by filling the crucial role of a Customer Success Manager , providing superior service to our cherished customers. We are a rapidly growing company offering flexible work schedules and a work culture filled with a diverse team of highly skilled professionals, striving to provide the best product possible. As trusted advisors, each Customer Success Manager works closely with a portfolio of customer accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, CSMs provide expertise in change management and are subject matter experts on the Avolve Software product suite, guiding customers in achieving their overall objectives and goals. The perfect candidate for this position will have: Curiosity to want to learn as much as possible, Determination to not quit until the task is complete, Drive to be the best at what they do, Skills required to investigate complicated issues thoroughly, Experience to know how to proceed, Desire to document and share their findings with others, Flexibility to switch roles to adapt to the situation as needed, Ability to remain calm under pressure, Confidence to take charge and lead others, Humility to acknowledge that you do not know everything, Passion to always do their best. And most importantly, the perfect candidate will have pride in knowing that they will be working for the market’s #1 choice for electronic plan review . . . Avolve Software Corp. Responsibilities: Establish healthy business relationships with customers. Work with customers to prevent churn. Manage yearly renewals. Identify customer needs and growth plans to help expand the customer footprint within Avolve Software product suite. Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems. Lead cross-functional initiatives to enhance the customer experience, resulting in higher satisfaction and loyalty. Provide warm sales handoff leads from within customer organizations to the Sales team. Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags. Work to delight our customers throughout their journey with Avolve Software so they become evangelists. Provide strategic input into customer success processes and contribute ideas and key actions for improvement. Qualifications: Bachelor’s degree with strong academic performance or equivalent. At least 2 years’ experience in CX, Consulting, or similar customer-facing roles. Technical background or very strong technical aptitude with a desire to become an Avolve Software expert. Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail. Strong written and verbal communication skills, including the ability to deliver technical presentations to non-technical audiences. Excellent problem-solving skills during stressful situations. Ability to manage hard conversations. Proficient in using various tools to manage customer relationships and ensure business continuity. Demonstrated ability to work independently and lead initiatives. Benefits: Group Medical, Dental, Vision and Life insurance. 401k. Unlimited Vacation. Paid Sick Leave & Holidays. Compensation: Pay Range: $70k-$80k annual salary plus bonus (Boston, MA). Salary will be adjusted based on geographic location. About Avolve: Avolve is the global market leader in electronic plan review. We digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers. We have over 300 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states. It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technology solutions. As a team, we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities. Avolve is an equal opportunity employer committed to promoting an inclusive environment. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr
-
Customer Success Manager
2 months ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
-
Customer Success Manager
2 months ago
Boston, United States Mobile Aspects Full timeDescription: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...
-
Customer Success Manager
2 months ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
-
Customer Success Manager
2 months ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
-
Customer Success Manager
2 months ago
Boston, United States Conduit Tech, Inc. Full timeJob Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...
-
Customer Success Manager
4 months ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
-
Customer Success Manager
2 months ago
Boston, United States Spiro Technologies, Inc. Full timeWe’re looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities. The ideal candidate has some experience in Sales or Customer...
-
Customer Success Manager
2 months ago
boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
-
Customer Success Manager
3 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
-
Customer Success Manager
4 weeks ago
Boston, United States Pentera Security Ltd Full timeCustomer Success Manager - Spanish Speaker USA About The Position Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilitiesjust like the worlds best red teams. At Pentera, youll be at the forefront...
-
Customer Success Manager
1 month ago
Boston, United States Pentera Security Ltd Full timeCustomer Success Manager - Spanish Speaker USA About The Position Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the...
-
Customer Success Manager
2 months ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...
-
Customer Success Manager
2 months ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
-
Customer Success Manager
2 months ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
-
Customer Success Manager
6 days ago
Boston, United States PTC Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Customer Success Manager
2 months ago
Boston, United States Veryon Full timeCustomer Success Manager Why We Need You – The Mission & Our Vision Veryon is a leading software and technology company that exists to enable aviation teams around the world to improve efficiency and safety. Our products maximize uptime for aircraft maintenance teams through our customer driven innovation and world class customer service. Veryon has more...
-
Customer Success Manager
5 days ago
Boston, United States AcuityMD Full timeAcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help...
-
Customer Success Manager
5 days ago
Boston, United States AcuityMD Full timeAcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help...
-
Customer Success Manager
6 days ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...
-
Customer Success Manager
2 months ago
Boston, United States Pentera Full timeDescription Accelerate Your Career in Cybersecurity Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities-just like the world's best red teams. At Pentera, you'll be at the forefront of...
