Customer Service Representative II

3 months ago

Olathe, United States CarMax Full time

7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061

CarMax, the way your career should be

Provide an iconic customer experience
As a Customer Service Consultant, you will be the vital link between a customers at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. Weve become the nations largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do Essential responsibilities

  • Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
  • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
  • Mentor others as your skillset expands
  • Achieve sales targets while providing an iconic customer experience
  • Acquire the Automotive Sales Persons License in specific states may require testing and travel as some states request physical presence to apply for the license.

Customer Service Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.

Learn and succeed as part of a team
This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. Were not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers and business leaders.


Qualifications and requirements

  • Sales and customer service experience, in an area such as retail, is preferred
  • Thrive in a fast-paced sales environment
  • Good listening skills and a strong customer focus
  • High level of self-motivation to achieve performance goals
  • Strong written and verbal communication skills
  • Ability to learn and master new technologies; strong computer skills
  • Open availability for shifts that may include nights, weekends, and holidays
  • Must be open to shifting schedules two times per year according to needs of the business
  • Hybrid role with requirement for working on site one day per week
  • Must meet Minimum technology requirements (Type of internet service and Speed of internet service)
  • Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Service Representative II

    6 days ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (up to 19 hours)Job SummaryHiring Range - $ 18.25 to $19.90 hourly depending on qualificationsAre you looking for a part-time job and have a passion for libraries? Do you enjoy providing excellent customer service? We are...

  • Customer Service Representative II

    4 months ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Part Time (up to 19 hours) Job Summary Hiring Range - $ 18.25 to $19.90 hourly depending on qualifications Are you looking for a part-time job and have a passion for libraries? Do you enjoy providing excellent customer service? We are...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (up to 19 hours)Job SummarySalary Range: $17.50 to $18.42Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (up to 19 hours)Job SummarySalary Range: $17.50 to $18.42Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (20 to 29 hours with KPERS benefits)Job SummarySalary Range - $17.50 to $18.42 an hourAre you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (up to 19 hours)Job SummarySalary range: $17.50 to $18.42 an hourAre you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a...

  • Customer Service Representative

    6 days ago

    Olathe, Kansas, United States Domino's Pizza LLC Full time

    Join Domino's Pizza LLC as a Customer Service Representative">We're looking for enthusiastic individuals to join our team as a Customer Service Representative at Domino's Pizza LLC. As a representative, you'll be the face of our brand, providing exceptional customer service and ensuring a positive experience for our customers.">**Job...

  • Customer Service Representative

    6 days ago

    Olathe, Kansas, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.About the Role:Greet customers and provide them with a positive, engaging experience.Take customer orders working with our technology and Point of Sales System.Create a great...

  • Customer Service Representative

    2 months ago

    Olathe, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Representative

    2 weeks ago

    Olathe, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Representative

    1 month ago

    Olathe, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...

  • Customer Service Representative

    1 month ago

    Olathe, Kansas, United States TAFS Full time

    At TAFS, we're always looking for talented individuals to join our team. If you're passionate about providing excellent customer service, this could be the perfect opportunity for you.About UsTAFS is a dynamic and forward-thinking company that values its employees and customers above all else. We're committed to delivering exceptional services and building...

  • Customer Service Representative

    6 days ago

    Olathe, Kansas, United States Culligan Midwest Full time

    Culligan Midwest is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls and performing administrative duties such as collections, accounts receivable, data entry, payment entry, billing, scheduling service and sales appointments.Requirements:High school...

  • Customer Service Representative

    5 days ago

    Olathe, Kansas, United States Burlington Full time

    We are looking for a Customer Service Representative to work in our retail environment. The ideal candidate will have excellent communication skills and be able to provide outstanding customer service.The estimated annual salary for this role is around $27,000 - $38,000, depending on location and experience.Responsibilities include:Delivering exceptional...

  • Customer Service Representative

    2 weeks ago

    Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job OverviewWe are seeking a customer-focused candidate to join our National Accounts Facilities team in Olathe, KS. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met.About the RoleTriage incoming calls from customers and work with them to understand...

  • Customer Service Representative

    2 weeks ago

    Olathe, Kansas, United States Crunch Fitness Full time

    Job Title: Customer Service RepresentativeAbout the Role:This part-time role is an excellent opportunity to join a successful fitness club as a Customer Service Representative. As the face of our operation, you will be responsible for ensuring that all members and guests have a positive experience at our facility.Key Responsibilities:- Greet all members and...

  • Customer Service Representative

    2 weeks ago

    Olathe, Kansas, United States KMG Hotels Full time

    About the JobWe are seeking a skilled Customer Service Representative to join our team at Courtyard by Marriott Kansas City Olathe. As a key member of our front desk staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

  • Customer Service Representative

    6 days ago

    Olathe, Kansas, United States Domino's Pizza LLC Full time

    **About the Job**At Domino's Pizza LLC, we are seeking a Customer Service Representative to join our team. This role is an excellent opportunity for individuals who enjoy interacting with customers and providing top-notch service.**Key Responsibilities:**Greet customers in a friendly and welcoming manner.Take customer orders accurately and efficiently...

  • Full-time Customer Service Representative

    6 days ago

    Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job ResponsibilitiesWe are looking for a dedicated and results-driven Full-time Customer Service Representative to join our team. The successful candidate will be responsible for:Triage incoming calls from customers, understanding their needs and scheduling appropriate service.Promoting all products and services.Gathering information from customers to ensure...

  • Customer Service Finance Representative

    2 weeks ago

    Olathe, Kansas, United States Zurich Insurance Company Ltd Full time

    Compensation: $62,000 - $82,000 per year based on experienceZurich North America is a leading provider of commercial property-casualty insurance solutions and risk management products. We are seeking a Customer Service Representative to join our Finance Operations Team in Overland Park, Kansas. The ideal candidate will have 3+ years of experience in account...