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Specialty Sales Manager

4 months ago

Costa Mesa, United States Nothgate market Full time

At Northgate Market, our goal is to enrich the lives of those around us through our faith in God and our deep passion for authentic Mexican fresh and prepared food and a vibrant mercado experience. As the Specialty Sales Manager (Wine & Spirits), you will oversee the merchandising, quality, presentation, assortment, and standards of the Licoreria sales and on a daily basis. As the leader of this new area, you will ensure an excellent level of customer service throughout the department by leading and training a knowledgeable, motivated, and engaged team. This role will be responsible for cultivating a clientele and providing "concierge" level service and outreach to our growing customer base. You will also oversee the department's budget, financials, sales expectations, and goals. This role will also be responsible for determining the unique assortment found in our Mercado store formats that is aligned with our Authentic Mexican Food Experience Strategy. In this role, you will work alongside other group team leaders to provide an exceptional and authentic Mercado experience for all store visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage the day-to-day operations of the Licoreria department, including but not limited to: budget, sales, orders, staffing, training, goals, etc.
  • Highly knowledgeable about wines and spirits, including their process, sourcing, storytelling, flavors and recipes
  • Maintain high standards of product quality, presentation, and availability of product.
  • Ensure department effectiveness by overseeing labor and schedules.
  • Provide daily direction, support, and coaching/feedback to associates
  • Responsible for hiring of associates and management of associate performance.
  • Oversee the department's budget, financials, sales expectations, and goals.
  • Maintain product assortment:
o Has ability to perform "spot buys"

o Builds unique assortments for Costa Mesa Mercado in the spirts and wine categories.

o Recommends and partners on assortment for other Northgate stores.

o Meets and negotiates with suppliers.

o Coordinates with Corporate teams for item set up, distribution, costing, pricing, and other administrative support functions.
  • Create synergy programs within the Costa Mesa Mercado store partners
  • Utilize a sales-driven personality to actively engage with and understand client needs.
  • Uphold Northgate's core values. Fairly enforce all company policies and ensure all local, state and federal laws are adhered to.
  • Create, instill, and maintain a culture of excellent customer service led by product knowledge and promotion of products.
  • Ensure the training and development as well as the product knowledge of associates while maintaining an engaging, safe and issue-free work environment.
  • Maintain food safety compliance as well as ensure regulatory standards are being followed and achieved consistently.
  • Responsible for onboarding and training of new associates as Northgate continues to expand to other store concepts
  • Develop and maintain list of preferred and interested customer/clients that will be contacted via SMS/email/phone calls to build sales relationships and enhance customer engagement.
  • Identifies internal and external partnerships to drive traffic and sales to the department.
  • Collaborate with other group team leaders, Marketing department, and vendor partners as needed.
  • Implement and maintain a cleanliness plan for the department, including preventive maintenance of the department's equipment.
  • Enforce proper execution of all company programs related to the department.
  • Oversee and keep control of quantities on hand and supplies ordered.
  • Recommends/coordinates Marketing related content to support sales.
  • Create and coordinate tastings and related events centered around spirits, focusing initially on Costa Mesa Mercado and then expanding to other stores.
POSITION REQUIREMENTS AND CONDITIONS:

Minimum Requirements
  • At least 2 years of people management experience
  • 2 - 5 years working with beer/wine and spirits or product-adjacent environment in a sales environment
  • Demonstrated expertise in related product knowledge and high-touch customer service and relationships.
  • Bilingual proficiency (English/Spanish)
Preferred Requirements
  • Previous sales experience in retail settings
  • Basic computer skills
  • Ability to understand financial reports.
  • High School Diploma, GED or equivalent
  • Customer service mindset with ability to solve customer inquiries and assist customers with making purchases.
Physical Demands and Conditions

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
  • While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
  • The employee must frequently walk, talk or hear, and reach with the hands and arms; occasionally, the employee must crouch or kneel;
  • The employee must occasionally exert or lift up to 75 pounds carrying boxes of records and forms and frequently exert or lift moderate amounts of weight.
  • Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.
  • The job requires the ability to travel.
  • The work environment is that typical of an office and retail store. The noise level in the work environment is usually quiet.


IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Northgate Markets is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Northgate Markets will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Employment and Housing Act (Ban the Box Law).