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Lab IT Analyst

2 months ago

Summit, United States Motion Recruitment Full time

Our large client that delivers unique solutions to serve the diagnostics, life sciences, food, and environmental markets is looking to add a Lab Computing Analyst to their team In this role the Lab IT Analyst will implement, monitor, and provide technical support of laboratory IT environments.

Important Details (Please Read):

  • This is a full-time (40 hours/week) 6-month contract opportunity to start
  • This contract does have potential opportunity to convert to an internal employee
  • This position is fully on-site in Summit, NJ 07901
  • This role does require working in pharmaceutical/lab environments which requires wearing PPE
  • ***Candidates MUST have scheduling flexibility - most of these shifts will be overnight/mid-day shifts. Schedules willfluctuate, and management makes an effort to give up to 2 weeks notice for scheduling. Shifts each week are either four 10-hour shifts or five 8-hour shifts.
  • Hourly pay rate ranges from $25 - $30/hr W2

Responsibilities

  • Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
  • Implements customer specified benchtop computing design and processes
  • Administers and assures connectivity of customers Windows based platform
  • Conduct and maintain inventories of client systems
  • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
  • Manage On-boarding, retirement, and relocation of equipment
  • Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  • Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  • Ensures adherence to clients corporate policies through periodic reporting and compliance programs
  • Acts as the technical support contact for instrument vendor
  • Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
  • Provides technical support for new system validations and change management efforts
  • Create and maintain a physical inventory of lab equipment, PCs, software, and any other information specified by the client
  • Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  • Acts as client Liaison for software/hardware related inquiries
  • Participate in client team meetings

Critical Skills:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Ability to troubleshoot complex technology issues.
  • Strong verbal and written communication skills.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

  • Bachelors degree in Computer Science or technology related field with 2-5+ years of technical experience

OR

  • Associate degree and 4+ years of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Preferred Qualifications:

  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
  • Experience in the support and troubleshooting of scientific instrumentation
  • Ability to troubleshoot complex technology issues.
  • Strong verbal and written communication skills.
  • Experience with ServiceNow
  • Experience in a pharmaceutical/lab environment

Other Requirements:

  • Must be able to remains in a stationary position more than 25% of the time
  • The person in this position needs to occasionally move inside and outside labs
  • Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
  • Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
  • Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
  • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer