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Lab Computing/ Desktop Engineer

3 months ago

Summit, United States VALIDATION ASSOCIATES LLC Full time
Job DescriptionJob Description1 / 3
Business Intake Form








Job Posting Details: REQ 741-1

Hiring Manager: Deenes Juarez Morales

Job Title: Lab Computing Analyst

Total Positions: 1

Selected Rate Template: $44.00

Target Start Date: 7/15/2024

Expected End Date: 1/31/2024

New or Replacement Req: New

Sourcing: IT Dlist

Business Overview:

End Client:

  • OneSource

Job Class:

  • IT-Service



Hours and Training:

Hours:

  • 40 HR/wk, M-Sun, Overnight Support 4-10/hr or 5-8/hr shift (Day/Mid) Open Flexibility based on team schedule availability provided

  • OT No

  • OC/Weekends - Yes

Contract Duration:

  • 6 months

Is the candidate eligible for extension or conversion to FTE? Yes

If conversion is a possibility, what is the conversion saDaily Responsibilities/Job Description:

Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

Implements customer specified benchtop computing design and processes

Administers and assures connectivity of customers Windows based platform

Conduct and maintain inventories of client systems

Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

Manage On-boarding, retirement, and relocation of equipment

Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

Ensures adherence to clients corporate policies through periodic reporting and compliance programs

Acts as the technical support contact for instrument vendor

Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

Provides technical support for new system validations and change management efforts

Create and maintain a physical inventory of lab equipment, PCs, software, and any other information specified by the client

Submit weekly Engineer reports to the team lead by COB on the last business day of the week

Acts as client Liaison for software/hardware related inquiries

Participate in client team meetings

Provides support across all PerkinElmer Enterprise practices as required

Interaction level with Management/Team Members:

Skills Overview:

Qualifications/years of experience:

Bachelors degree in Computer Science or technology related field with 1-2+ years of technical experience

OR

Associate degree and 4+ years of relevant technical experience including (but not limited to)

Must Haves:

  • 1. Need 3-5 years of experience in corporate environment at an enterprise level.

  • 2. Our client requires 24/7 support, day and night shifts, including weekends.

  • 3. Scheduling flexibility is a must.

  • 4. Excellent customer service skills complimented by an ability to listen to and interpret client requests.

  • 5. Ability to troubleshoot complex technology issues.

  • 6. Strong verbal and written communication skills.

  • 7. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

  • 8. Must have experience in Hardware troubleshooting and current IT technologies

  • 9. Must know how to troubleshoot software and or general applications.

Technology Requirements:

  • Windows technologies including Microsoft Office, networking, remote computing and backup systems

Additional Requirements:

Must be able to remains in a stationary position more than 25% of the time

The person in this position needs to occasionally move inside and outside labs

Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds

Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Soft Skills Needed:

  • Detailed Oriented

  • Excellent Oral and Written Skills

  • Action Oriented

  • Team Player Efficient collaboration skills

  • Eager to learn and grow within team