Associate Lab Computing Analyst

2 months ago


Summit, United States RTA US Full time
Job DescriptionJob Description

Location: Summit West 556 Morris Ave, Summit, NJ 07901 Onsite

Pay Rate Range: $20 - $25/hour W2 DOE

Duration: 6+ months contract

Part-time: 8:00 PM to 6:00 AM

Responsibilities:

Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

Implements customer specified benchtop computing design and processes

Administers and assures connectivity of customer’s Windows based platform

Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications

Manage On-boarding, retirement and relocation of equipment

Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues

Follow documented procedures, policies, troubleshooting and best practices

Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment

Submit weekly Engineer reports to the team lead by COB on the last business day of the week

Acts as Liaison for software/hardware related inquiries

Escalates IT issues that are not resolved PKI Lab IT analysts

Participates in client team meetings

Escalates delivery concerns to the team lead

Critical Skills:

Excellent customer service skills complimented by an ability to listen to and interpret client requests.

Ability to troubleshoot complex technology issues.

Strong verbal and written communication skills.

Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:

Associate degree in Computer Science or technology industry experience OR 1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems

Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.



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