Associate Lab Computing Analyst
2 months ago
Location: Summit West 556 Morris Ave, Summit, NJ 07901 Onsite
Pay Rate Range: $20 - $25/hour W2 DOE
Duration: 6+ months contract
Part-time: 8:00 PM to 6:00 AM
Responsibilities:
Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customer’s Windows based platform
Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
Manage On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
Follow documented procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as Liaison for software/hardware related inquiries
Escalates IT issues that are not resolved PKI Lab IT analysts
Participates in client team meetings
Escalates delivery concerns to the team lead
Critical Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
Basic Qualifications:
Associate degree in Computer Science or technology industry experience OR 1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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