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Lab Computing/ Desktop Engineer

2 months ago

Summit, United States VALIDATION ASSOCIATES LLC Full time
Job DescriptionJob Description1 / 3Business Intake Form  






Job Posting Details: REQ 741-1  

Hiring Manager: Deenes Juarez Morales  

Job Title: Lab Computing Analyst  

Total Positions: 1

Selected Rate Template: $44.00

Target Start Date: 7/15/2024

Expected End Date: 1/31/2024

New or Replacement Req: New

Sourcing: IT Dlist

Business Overview:

End Client:  

  • ·  OneSource

Job Class:

  • · IT-Service



Hours and Training:

Hours:

  • · 40 HR/wk, M-Sun, Overnight Support 4-10/hr or 5-8/hr shift (Day/Mid) – Open Flexibility based on team schedule availability provided

  • · OT – No

  • · OC/Weekends - Yes

Contract Duration:

  • ·  6 months

Is the candidate eligible for extension or conversion to FTE? Yes

If conversion is a possibility, what is the conversion saDaily Responsibilities/Job Description:  

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

• Implements customer specified benchtop computing design and processes

• Administers and assures connectivity of customer’s Windows based platform

• Conduct and maintain inventories of client systems

• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers

• Manage On-boarding, retirement, and relocation of equipment

• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

• Acts as the technical support contact for instrument vendor

• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

• Provides technical support for new system validations and change management efforts

• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client

• Submit weekly Engineer reports to the team lead by COB on the last business day of the week

• Acts as client Liaison for software/hardware related inquiries

• Participate in client team meetings

• Provides support across all PerkinElmer Enterprise practices as required

Interaction level with Management/Team Members:

Skills Overview:

Qualifications/years of experience:

• Bachelor’s degree in Computer Science or technology related field with 1-2+ years of technical experience

OR

• Associate degree and 4+ years of relevant technical experience including (but not limited to)

Must Haves:

  • 1. Need 3-5 years of experience in corporate environment at an enterprise level.

  • 2. Our client requires 24/7 support, day and night shifts, including weekends.

  • 3. Scheduling flexibility is a must.

  • 4. Excellent customer service skills complimented by an ability to listen to and interpret client requests.

  • 5. Ability to troubleshoot complex technology issues.

  • 6. Strong verbal and written communication skills.

  • 7. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

  • 8. Must have experience in Hardware troubleshooting and current IT technologies

  • 9. Must know how to troubleshoot software and or general applications.

Technology Requirements:

  • ·  Windows technologies including Microsoft Office, networking, remote computing and backup systems

Additional Requirements:

• Must be able to remains in a stationary position more than 25% of the time

• The person in this position needs to occasionally move inside and outside labs

• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds

• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Soft Skills Needed:

  • ·   Detailed Oriented

  • · Excellent Oral and Written Skills  

  • · Action Oriented

  • · Team Player – Efficient collaboration skills  

  • · Eager to learn and grow within team