bilingual patient service representative, tuesday

2 weeks ago

Littleton, United States Centauri Health Solutions Inc Full time

Work onsite with hospital clients, patients, and team members to determine program eligibility and provide patient advocacy. Conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of benefits application process. Schedule: Tuesday - Saturday 10:30am - 6:30pm.

Responsibilities:

  • Meet with under-insured or uninsured patients to explore and identify all possible eligibility program solutions/options.
  • Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible.
  • Interview patients; conduct analysis of potential reimbursement, and determine eligibility.
  • Introduce services, set expectations for process and communication to ensure patient understanding.
  • Partner with patients to ensure patient understanding of process and assist with any questions during the application process.
  • Obtain and manage all needed forms from patients, and follow up throughout process.
  • Identify any additional patient needs and direct them to appropriate agencies for assistance.
  • Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in systems.
  • Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner.
  • Provide strong client service and collaboration with the team.
  • Understand and agree to role-specific information security access and responsibilities.
  • Ensure safety and confidentiality of data and systems by adhering to the organization's information security policies.
  • Read, understand and agree to security policies and complete all annual security and compliance training.

Requirements:

  • 2+ years customer service experience.
  • Must be fluent in Spanish (speak, read, write).
  • Must be able to work onsite at hospital facility.
  • Must be able to work: Tuesday - Saturday 10:30am - 6:30pm.
  • Outstanding communication skills and desire to provide excellent customer service.
  • A strong concept of patient advocacy and the desire to help someone every day.
  • A strong work ethic, ability to work independently while making a difference.
  • Strong computer skills and the ability to multitask while working in a fast-paced environment.
  • A positive outlook and eagerness to learn.
  • Consistent punctuality and attendance.
  • Healthcare experience, patient contact experience a strong plus.

We offer competitive compensation and a comprehensive benefits package, including paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and development opportunities. This position is bonus eligible in accordance with the terms of the Company's plan. Centauri maintains a policy requiring several in-person and hybrid office workers to be fully vaccinated. New employees may require proof of vaccination by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

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